Chaos,harassment and inordinate delay has become the order of the day at the Registering and Licensing Authority,Sector 17,despite it being one of the richest departments of the UT Administration in terms of earning revenue.
While the department earns lakh of rupees by auctioning off vanity numbers,little is being done to provide efficient services to the applicants in terms of delivering registration certificates or drivers licenses on time.
Official apathy of those at the helm of affairs and a lack of initiative to improve the situation has left the common man helpless.
Lately,people are complaining of a perennial problem of delay in delivery of RCs due to a shortage of the smart cards on which the RCs are printed. Consequently,an applicant has to come and make several rounds to check if the RC is ready.
Instead of uploading the information on whether the RC is ready or whether it will take more time on the website,the RLA forces applicants to have to come personally to office to check the status. Working people have to come after taking leave to find out about the RC,only to be told that it is not ready yet. Who is to be blamed for such a casual approach of a governmental setup? questioned Ramesh Kumar,who had to make several rounds for the past six months before he finally got the RC.
An officials said,We are trying to make our services more efficient. But due to the unprecedented rush of vehicles every day,it is taking some time to improve the present system of delivering the RCs.
In fact,over the past few years,the earnings of the RLA has increased manifold from a mere annual earnings of Rs 8 crore,three years ago,to Rs 50 crore in the last fiscal. And if insiders are to be believed,this years earnings are pegged at Rs 78-80 crore.
Inside the office,one is greeted with an inadequately lit hall,which has at least a dozen counters for submission of various forms for new licenses and registration certificates (RCs),renewal of old licenses and transfer of vehicles,with hardly any space to accommodate all the applicants.
With a daily footfall of 600-700 applicants and barely enough space for so many people to stand in queues in the tiny hall,applicants can often be seen gasping for breath and complaining about inadequate space to the authorities,but to no avail.
The situation is no different at the SDM (south) and SDM (east) offices in Sector 42 and Industrial Area respectively,where there is a backlog of over 2,000 RCs each.