September 9, 2011 3:08:42 am
The Chandigarh traffic polices SMS alert service has not been able to deliver to a large number of mobile users who want to subscribe,as these users have registered their numbers under Do Not Disturb (DND) facility.
For availing the alert,the users will have to deactivate the DND facility and wait for 45 days before getting traffic alerts.
It takes minimum of 45 days after an SMS for deactivating DND is sent to the service provider. This is a TRAI (Telecom Regulatory Authority of India) order and every one has to abide by the rule, said SMS GupShup Vice-President-Marketing Ravi Sundararajan.
GupShup is the Mumbai-based mobile group messaging company which designed the SMS alert service for the Chandigarh police.
Sundararajan said they are facing the DND problem only in Chandigarh. Our service has been operational in Mumbai,Bangalore,Hyderabad,Kolkata,Pune,Bhopal and other cities. There is no such problem in these cities.
The Chandigarh police said they are aware that the residents were facing difficulty in activating the services.
We have told GupShup to ensure that people dont face any difficulty in registering. They have informed us that their technical cell is working to ensure that people enjoy the SMS alert service, Deputy Inspector General of Police Alok Kumar said.
Alok Kumar said he has told the company that for getting the SMS traffic alerts,deactivation of DND facility should not be a pre-requisite.
If people deactivate DND service,they will also get unsolicited text messages of various marketing houses, he said.
Meanwhile,987 city residents have registered for the SMS alert .
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