The Chandigarh Consumer Disputes Redressal Commission has directed Swami Vivekanand Institute of Engineering and Technology (SVIET) to pay Rs 20,000 as compensation to a city resident for not returning his sons original certificates on time,due to which the student had to lose an academic year.
President of the Commission Justice Sham Sunder and Member Neena Sandhu have also directed the institute to pay litigation expenses of Rs 5,000 to the complainant. The decision was delivered by the Commission following a case filed by Prof SBL Sachan,a resident of Sector 26,against the institute. In his complaint,Prof Sachan stated that his son Bhanu Pratap took admission at the college in July 2007. In April,the All India Council of Technical Education (AICTE) had specified that no engineering college shall keep the original certificates of any student,and colleges were allowed to deduct Rs 1000 as processing fee if a student who had joined,wanted to leave.
Prof Sachan stated that his son got a better option in Haryana through online counselling,and requested SVIET to return his original certificates in August. The complainant stated that despite repeated requests and reminders,this was not done for a whole year. The complainant and his son suffered much harassment in getting duplicate certificates made in June 2008 by spending huge amounts of money. Bhanu Pratap left SVIET in June 2008 and joined Uttarakhand Technical University (UTU) in Dehradun. Prof Sachan stated that by refusing the original certificates,the college had spoilt a year of his sons career. Initially,Prof Sachan filed a case against the institute in the Chandigarh Consumer Disputes Redressal Forum. In its reply,the institute denied the allegations of deficiency of service and said that the student did not visit the institute to receive his certificates.
After considering the case,the Forum held that the institute had committed an illegality by not returning the original certificates of the complainant in view of the guidelines issued by AICTE. The certificates were returned to him while the case was being argued in court. However,the Forum did not grant Prof Sachan any compensation.
Aggrieved against this,Prof Sachan filed a case in the Chandigarh Consumer Commission,demanding that he must be compensated for the harassment caused to him by SVIET. The Commission agreed that the complainant and his son had been considerably harassed by the institute,and directed SVIET to pay compensation for this deficiency of service.