In order to minimise the harassment of citizens, the Registering and Licensing Authority has decided to introduce new forms in which the dealing officials will have to list all objections in a column, and not one at a time as at present.
The RLA issues vehicle registration certificates, driving licences and registers transfer of vehicles.
Objections to applications generally pertain to incomplete or inappropriate documentation. Dealing officials return the file on detecting a single flaw. People have complained that when they visit the office after removing this flaw, another objection is raised. This practice of pointing out flaws one at a time leads to avoidable harassment.
The new forms are meant to eliminate this. The applicant will get to know right in the beginning what all he needs to do so that his file is complete.
The forms will soon be made available on the website of RLA which is being revamped. The RLA had earlier introduced a token system for getting registration certificates made. A similar system will be introduced for getting licences. An additional photo booth has been set up to ensure that more licences are issued daily.
RLA incharge and Sub-Divisional Magistrate Kashish Mittal said, “Several changes are being introduced to make the processes people-friendly. Additional counters will be set up at RLA which will reduce the queues. The website is being revamped and will be launched soon.”
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