The District Consumer Disputes Redressal Forum has directed a shoe outlet in Sector 17 to pay Rs 5,000 as compensation after it was found guilty of deficiency in services for failing to exchange a pair of shoes.
While passing the order,the forum ruled,The tendency on part of the shopkeepers not to refund the amount is so deep-rooted that no improvement is being made in their mindset to take into consideration the interest of the consumers,who are the backbone of their income, said the forum.
The forum has also directed the Reebok shoe outlet to refund Rs 1,797 besides Rs 1,100 as costs of litigation and the compensation.
Complainant Harpreet Kanwar,a resident of Sector 44,had purchased a pair of shoes from the outlet. On reaching home she discovered that a different-sized shoe was placed in the box.
This was reported to the shoe outlet,which asked the complainant to come after a few days and exchange the pair as the one she had selected was reportedly out of stock.
It was averred by the complainant that she visited the shop a number of times but in vain. Moreover,she was also not issued an exchange slip.
In its reply,a representative of the outlet said that Kanwar had purchased a pair of shoes of her own choice for Rs 1,797 during a summer sale,which was packed in her presence.
It was also denied that their employee had replaced the shoe or box. It was,however,admitted that when the complainant visited the store to exchange the shoe,she was told it was not available.
It was added that the complainant was requested to take back the amount of Rs 1,797,which she refused flatly.
The forum said that the contention of the outlet that they were ready to refund the amount but she refused to accept the same is devoid of merit.
It cannot be believed that the complainant was not willing to take back the amount of Rs 1,797 for which the shoes were purchased, said the forum.
The forum added that an exchange slip was also not issued so that the shoes may be returned as and when they receive the stock from the manufacturer.
The store officials delayed the matter for about eight months and ultimately the complainant filed the present complaint. Her contention is that besides the amount being retained which she was entitled to be refunded immediately,she has been deprived of morning walks for which she had purchased the shoes and secondly,her weight increased and her health deteriorated due to which she was felt mentally and physically harassed, the forum said.