Follow Us:
Sunday, September 19, 2021

QR code-based feedback system in all public toilets in Chandigarh from Monday

According to the Municipal Commissioner, the feedback will go to a dashboard visible to the Ministry of Housing and Urban Affairs

Written by Hina Rohtaki | Chandigarh |
Updated: September 13, 2021 2:39:35 am
Chandigarh, chandigarh public toilets, public toilets, Chandigarh news, indian express, indian express news, Open Defecation, chandigarh news today, current affairs“People can scan it using a smartphone and share their feedback,” said Ishita Wadhawan, Project Officer of the Swachh Bharat Mission. (Representational)

A QR code-based feedback system will be in place at all public toilets in Chandigarh from Monday, using which citizens will be able to send their responses directly to the Ministry of Housing and Urban Affairs.

Municipal Commissioner Anindita Mitra has directed Sub-Divisional Engineers to put up the QR codes at all toilets on Sunday. “The feedback will go to a dashboard which is visible to the ministry,” she said. There are 274 public toilets in the city.

Ishita Wadhawan, Project Officer of the Swachh Bharat Mission (SBM) said they are in the process of putting up the QR codes at each public toilet. “People can scan it using a smartphone and share their feedback,” she said.

Under the QR-based feedback system, each public toilet will have a unique code and on scanning the code, the users will be directed to the feedback page. The queries on the feedback page are in the Yes/No format and include questions on cleanliness, ease of use, availability of water, ventilation, lighting provided inside and out, functioning of bolts, odour and so on.

Despite being inaugurated with much fanfare, most public toilets in the city are in deplorable condition with clogged or broken commodes, overflowing sewage water and a lack of electricity.

The QR-based feedback system will help the local bodies in getting genuine and rapid feedback from the users, thereby, improving the scope of work further.


Chandigarh was accorded Open Defecation Free (ODF) status first on September 27, 2016.

Subsequently, the city was recognised as ODF++ on September 19, 2019. The ODF certification is required to be done every year based upon a third party assessment, involving independent inspection for open defecation and toilets at a minimum of 45 locations over four zones of the city.

To be notified as SBM ODF++, not a single person in the city must be found defecating or urinating in the open at any point of the day, all community and public toilets must be functional and well-maintained, and the faecal sludge and sewage should be safely managed and treated, with no discharging or dumping of untreated faecal sludge and sewage in drains, water bodies or open areas.

This year, the Union Territory is vying for SBM Water Plus Certification, a level beyond ODF++.

SBM Water+ is also a precondition for a city to compete for the 7-Star Garbage Free City Stat Rating in order to rank among the cleanest places in the 2021 Swachh Survekshan.

At present, however, toilets in many areas including sectors 19 and 22, Manimajra or other crowded markets are so bad that most people prefer not to step in.

Among the other public toilets that have been demanding the administration’s attention, the toilets in the populated Sector 22 are mostly broken or clogged with toiletries.

📣 The Indian Express is now on Telegram. Click here to join our channel (@indianexpress) and stay updated with the latest headlines

For all the latest Chandigarh News, download Indian Express App.

  • The Indian Express website has been rated GREEN for its credibility and trustworthiness by Newsguard, a global service that rates news sources for their journalistic standards.