The Panjab University Senate on Sunday approved a modified mechanism for redressal of grievances of university students to ensure transparency at various stages. According to the approved regulations, the grievance redressal committees will accept all academic, non-academic and administrative complaints.
The committees will also deal with grievances of students related to victimisation, assessment, attendance, examination and charging of fees. Each department of the university will have its own grievance redressal committee, whereas a redressal cell will also be set up at the university-level.
At the department-level, the committee will be headed by the head of the department and will comprise three faculty members nominated by the department head. This committee will deal with the grievances related to academic and administrative matters of the department.
At the university-level, the committee will be headed by the Dean Students’ Welfare (DSW) with the assistant or deputy registrar as the convener. The committee will also comprise Dean Students’ Welfare (Women), controller of examination (for exam-related grievance), finance & development officer (for fee or finance related grievances), dean of the faculty concerned, director research (for cases related to research scholars), head of the department concerned, a person with rural background from reserved category and a student leader nominated by the DSW.
This committee will deal with all academic and administrative grievances at the university level. The committee will also entertain appeals filed by students against the decision of the department-level committee.
According to the approved procedure for redressal of grievances, an aggrieved student shall first make an application to the head of the department concerned. The head of the department, after verifying the facts, will be required to redress the grievance within a week of receiving the application. If the student is not satisfied with the verdict of the head of the department, the same complaint will then be placed before the department-level committee.
Further, if the student is not satisfied with the redressal offered by the department-level committee, he or she can then submit an appeal to the university-level committee within a week from the date of receipt of the decision with the relevant details.
“The idea is to implement a system of transparency in the way the complaints are dealt with in the university. A systematic structure has now been defined for redressal of complaints by the students and student members have also been made a part of the process to ensure that their voices are heard,” the DSW said.
However, complaints related to sexual harassment will be forwarded to the Panjab University Committee Against Sexual Harassment (PUCASH).