Plans afoot to make PGI more patient-friendly

Interview with director Swipe cards,e-reports on the anvil

Written by TANBIR DHALIWAL | Chandigrah | Published: December 29, 2013 2:29:54 am

From sending medical reports on mobile phones to introducing swipe-card system which will facilitate a quick and hassle-free system of payment,PGI has plans to become more patient-friendly in the coming year.

Besides plans to send X-ray reports on mobile phones,PGI has also proposed to ease the system of collection of laboratory reports. This will help patients and their attendants to keep away from the trouble of visiting different centres for submitting samples and making payments,by having a separate centre on the ground floor of Research Block B,where patients will be able to deposit all samples and make payments.

In an exclusive interview to The Sunday Express,PGI director Dr Y K Chawla shared the upcoming plans for one of the nation’s premier health institutes.

Talking about PGI’s expansion plans,Dr Chawla said,“Our in-house expansion plans are waiting for environment clearance. Once we get that,we are likely to start a 400-bed mother and child care centre and a 300-bed neuro sciences centre. We also have a plan for about 200 houses for our faculty and a substantial number of houses for our residential and working staff.”

Dr Chawla said his endeavour will be towards “good patient care,filling up of vacant faculty posts,starting work on new centres and getting more funds for research”.

Content with the success of the first heart transplant,Dr Chawla said,“The first heart transplant by the PGI doctors is a very big achievement. At present,we are planning for lung transplant and pancreas transplant. Our doctors are trained,we are just waiting for a suitable donor as we have many recipients.”

When asked about the difficulties PGI faces with the increasing rush — footfall of about 10,000 patients everyday — Chawla said,“Excessive patient rush is the biggest challenge that the institute has been facing all these years and we have not had any solution to it.

Our doctors,residents and the other staff are extremely co-operative. They work 12-13 hours-a-day to make sure that everyone is attended to.”

On the option of referring back patients to parent institutes after their condition improves,he said,“The option of referring back of patients has been spoken about a lot of times,but in practice it becomes a tad difficult. It could be possible if we have more telephonic links or some other sort of communication links with referral institutes. It is in the pipeline and we hope that it materialises soon.

“Meanwhile,the adjoining states need to work hard and update their facilities and develop the confidence amongst patients,so

that everyone does not rush to PGI.”

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