Panchkula Police rolls out doorstep verification for passports, tenants and character certificates

Police officials will contact applicants over the phone before the visit to confirm their availability and ensure that the verification process is completed without unnecessary delay or inconvenience.

To strengthen transparency and accountability, the Police Commissioner has also introduced a feedback mechanism. After the verification process is completed, applicants will receive a follow-up call seeking feedback on the conduct of the police official who carried out the verification, whether any bribe or undue favour was sought, and their overall satisfaction with the process.

According to police officials, the feedback will be reviewed regularly by the Police Commissioner’s office, which will seek daily reports on the implementation of the system.

The office of the Deputy Commissioner of Police has also issued a dedicated mobile number — 9115777026 — for complaints and suggestions. Citizens facing any difficulty, delay, inappropriate behaviour or alleged corruption during the verification process can lodge complaints directly on the number.

Police said the identity of complainants would be kept confidential and every complaint would be examined impartially.

Police Commissioner Pankaj Nain said the objective of the initiative was to provide citizens with better, transparent and time-bound services.

“Verification is an important process, and this new arrangement has been introduced to simplify it so that people do not have to make unnecessary visits to police stations. We want every citizen to receive respectful and corruption-free service. Feedback will be obtained directly from applicants after verification, and strict action will be taken against any employee found guilty of negligence or seeking bribes,” Nain said.