The Punjab government is working towards bringing more services under the Right to Service Act (RTS) and has begun training officers in a bid to effectively implement the Act. The forms,to apply for a service under the RTS,will also be standardised and will be made available online. Sources said the Right to Service Commission is now working to add more services to the existing 67 services that come under the RTS. In all likelihood,around 150 services will be brought under the Act in the next two years.
The commission has asked all administrative secretaries in the state government to submit proposals on what services in the concerned departments can be brought under RTS. At present,plans are afoot to bring some services of health and industries department,like the issuing of a disability certificate and of a Medical Legal Report (MLR),under the RTS.
The services under the RTS will be increased phase wise but for now we are planning to put another 25 odd services under RTS, said an officer. The commission has analysed the services being provided under RTS in rest of the states in the country. In some 13 states,RTS is present but there is no Right to Service Commission. In all these states around 300 services are under the RTS but Punjab is the only state to have a commission, he added.
Sources said that the commission is also planning to standardise the RTS application and there will be an option to drop off the forms at Suvidha Kendras and Sanjh Kendras. As of now,each department has its own application form format and they have to be submitted to a nodal officer appointed in the concerned department. The government has now decided to standardise the forms,which will also be made available online.
SC Agrawal,Chief Commissioner of the Punjab Right To Service Commission,said: Software for the appeal application is being developed by TCS which would be uploaded on the Commission website shortly. To reduce the paper work and all the information would be uploaded on the official websites of the respective departments.
On its part the Commission has taken up,on priority,the task of disseminating awareness about salient features of this Act to the public. For this purpose,apart from distributing literature,members of the Commission have visited various districts in the field and have had discussion with different target groups, he added.
The Commission is also conducting training programmes at the Mahatma Gandhi State Institute of Public Administration,Punjab for officials responsible for providing services and hearing grievances.