For providing a faulty phone that eventually became non-functional despite repairs,a leading mobile company and its retailer have been asked to pay Rs 7,000 fine to a customer.
The District Consumer Disputes Redressal Forum has directed HTC India private limited,Spice Retail and Redington Limited to pay Rs13,700 to the complainant,a Kharar resident,jointly and severally within 30 days.
Rohit Gupta the complainant,had purchased an HTC Wildfires,a touchscreen mobile phone. However,within six month of the purchase,the touchscreen of the phone stopped working. An aggrieved Rohit then gave the set for repair to the companys service centre. It took the company 20 days to return the phone to Gupta.
Despite several repairs,within ten days the touchscreen of the handset started showing problems and the phone did not function properly. When Gupta approached Redington Limited,the service center his mobile set was returned unrepaired. Finally,Gupta wanted the mobile set replaced as it had manufacturing defects. But his requests were not paid heed to.
Squashing the argument from Spice Retail and Redington Limited that they were not the manufacturer of the phone and,hence,are not responsible for the repairs and in proceeding exparte against HTC India,the forum ruled Guptas contentions as correct and directed a total amount of Rs 20,700 to be paid within a month.