The district consumer disputes redressal forum of Chandigarh has ordered a private airline to pay Rs 50,000 in compensation for offloading a passenger without any valid reason, holding that it was a case of deficiency in service.
In his complaint, R K Sharma, a resident of Sector 19, said that he had booked a ticket with Air India for travelling from Chandigarh to New Delhi, and New Delhi to Ranchi on May 21 last year. He said that when he reached New Delhi, he was told that the flight to Ranchi had already departed.
Realising their mistake, the Air India authorities arranged for him a ticket on a Jet Airways flight to Ranchi. Sharma said he boarded the Jet Airways flight after the security check, but the airline officials offloaded him without giving any reason. He had to buy another ticket on the spot to reach Ranchi.
In its reply, Jet Airways stated that Sharma was offloaded due to health reasons, after he informed them that he had undergone angiography recently and wanted a front seat on the flight. The airline’s medical staff found Sharma “not physically fit to travel’’, said the reply, adding that Sharma made the disclosure only after receiving his boarding pass.
In its order, the forum, presided over by Rajan Dewan, stated, “The airline has not been able to place on record the report of the medical department where the complainant was declared not physically fit to travel. Thus, the act of the airline in offloading the consumer from the flight after issuance of the boarding pass amounts to deficiency in service.”
The forum ordered the airline to pay Sharma Rs 50,000 in compensation, including cost of litigation, within a period of 45 days with 9 per cent interest.
📣 The Indian Express is now on Telegram. Click here to join our channel (@indianexpress) and stay updated with the latest headlines