‘Lack of infrastructure at consumer courts results in backlog of cases’https://indianexpress.com/article/cities/chandigarh/lack-of-infrastructure-at-consumer-courts-results-in-backlog-of-cases/

‘Lack of infrastructure at consumer courts results in backlog of cases’

A seminar on the ‘Role of Telecom Regulatory Authority of India in protecting consumer interests’ was organised by the Consumers Association in the Arts Gallery Auditorium at Sector 10 today.

A seminar on the ‘Role of Telecom Regulatory Authority of India (TRAI) in protecting consumer interests’ was organised by the Consumers Association in the Arts Gallery Auditorium at Sector 10 today. Crucial issues relating to the bureaucratic attitude of the BSNL,dilly-dallying approach regarding passing the Cable Network Regulation Bill,non-transparency and non-accountability towards consumers were highlighted by various speakers during the seminar.

Deputy Adviser of TRAI,Mathew Palamattam,said a consumer is the most important. TRAI is holding awareness programme in various parts of the city to educate consumers. Assistant editor of The Tribune,Dr Veshwar Anand,said,“Consumer movement in India has come a long way. Yet,a lot needs to be done so that every citizen is aware of his rights as a consumer.” “Most of the consumer courts in the country are suffering from infrastructure problems resulting in a huge backlog of cases,” he said.

Randhir Verma of the Chandigarh Telephone Subscribers’ Association said TRAI came into existence with the TRAI Act,which was later amended in 2000. The services took second seat because the growth was fast and the consumer was not educated about the regulations by the operators. “The consumer was overcharged on several occasions and the TRAI is not having powers to deal with many.”

Chairman of Consumers Association,Brig J S Phoolka,traced the history of consumer movement in Chandigarh and said their association has guided harassed consumers and has been instrumental in spreading awareness for three decades now.

‘Consumers should not be tempted by misleading ads’
Citizens awareness group in collaboration with the Chandigarh Administration observed International Consumer’s Day in Government Senior Secondary School,Sector 47-D on Sunday. Chairman of Citizen Awareness Group Surinder Verma,said the objective of the seminar and rally was to make consumers aware of their rights and responsibility as enshrined in the Consumer Protection Act,1986. He urged the consumers to organise themselves and face the challenges of an open economy. Senior advocate of the Punjab and Haryana High Court,Madhu P Singh said consumers should not be tempted by misleading advertisements and purchase standardised products marked by BIS and AGMARK. She further made an appeal to voluntary organisations to make the people of slums and rural areas aware of the Consumer Protection Act. Nearly 200 students participated in the event. Principal Monica Maini was also present on the occasion.