Premium

Chandigarh passengers affected as IndiGo flights face delays, cancellations

Airline apologises to customers, says its network had been 'significantly disrupted' over the past two days

3 min readChandigarhUpdated: Dec 4, 2025 10:12 PM IST

Sufferings of the commuters due to IndiGo flight cancellations have drawn attention towards consumer fora of India and what the laws say about the rights of the passengers.

Under the Consumer Protection Act, airlines may be directed by consumer commissions to pay refunds, compensation for deficiency in service, mental agony, litigation costs, and in some cases punitive damages too.

Passengers at Chandigarh’s Shaheed Bhagat Singh International Airport were a harried lot as the majority of IndiGo flights from city were hit on Thursday, with some of the flights to Goa, Dharamshala, Mumbai, and Delhi being cancelled.

The flights were delayed due to the nationwide chaos at the airports caused by IndiGo airline’s issues.

IndiGo has reported eight cancellations, 10 delayed arrival flights and 15 delayed departure flights.

The flights that were affected included the Chandigarh-Chennai flight. This flight, which was supposed to take off at 7.20 am, was rescheduled for 5.50 pm. The passengers who were supposed to arrive at 10.20 am on this flight have been given a tentative time of 8.50 pm now.

Barinder Chawla, a resident of Chandigarh who was coming from Zurich via Delhi to Chandigarh, was also stranded at the airport.

“My flight 6E2196 was from Delhi to Chandigarh from T2. The original time to depart was from 14.25. They then announced initially that it will depart at 15.15 then revised it to 15.45. No announcement was made thereafter and no update on the site/display boards was there. There is complete chaos at the airport,” he said.

He added, “We have been sitting at gate 22 since 15.00 with no clarity as to when it will take off. Finally, boarding started at 16.45 and flight took off at 17.25 and landed at Chandigarh at 18.00.”

Story continues below this ad

Chawla said that “his connecting flight from Zurich came at 10 am”. “We had been at the airport since then. Had we known that it would take off this late, we would have made alternative arrangements. Also, there was another woman who had flown in from Frankfurt since 6 am,” Chawla added.

The Chandigarh-Pune flight that was to depart at 9.10 pm was rescheduled for departure at 11.45 pm. It will now be arriving at 2.10 am.

Similarly, the Chandigarh-Mumbai flight that was scheduled to depart at 5.20 am faced a delay and departed at 7.37 am. It landed in Mumbai at 10.18 am instead of the initial schedule of 8 am. The evening flight to Mumbai which was to take off at 3.55 pm was rescheduled for 5.05 pm.

The flight to Leh that was scheduled to depart at 11.45 am was rescheduled for 1.57 pm. It arrived at 2.52 pm instead of 12.50 pm.

Story continues below this ad

Similarly, the Ahmedabad flight that was to depart at 12.05 pm has been rescheduled for departure at 4.55 pm.

IndiGo had in a statement, said its network had been “significantly disrupted” over the past two days and apologised to customers.

The airline announced, “To contain the disruption and restore stability, we have initiated calibrated adjustments to our schedules.

These measures will remain in place for the next 48 hours and will allow us to normalise our operations and progressively recover our punctuality across the network.” It added that teams are working around the clock to support affected passengers with alternative arrangements or refunds as services are gradually normalised.

Hina Rohtaki

Hina Rohtaki is a Special Correspondent at The Indian Express, based in Chandigarh. She is one of the most prominent journalists covering the Chandigarh Administration, civic issues, and the unique political status of the Union Territory. Professional Background Experience: She has been in the field for over a decade and is known for her investigative reporting on administrative waste and urban governance. Awards: She is a recipient of the prestigious Ramnath Goenka Excellence in Journalism Award, which was presented to her by the President of India in January 2020. She was also awarded the Jethmalani prize (The Will of Steel Awards) in 2025 in the Empowerment category for a series of articles that highlighted the struggles of Covid widows. Core Beat: Her primary focus is the Chandigarh administrative structure, the Union Territory's financial management, and urban development projects. Recent Notable Articles (Late 2025) Her recent work highlights a focus on government accountability, administrative expenditures, and civic trends: 1. Investigative & Financial Reporting "Fuelling power: Senior UT IAS officers guzzled petrol worth Rs 30 lakh in 2 yrs" (Dec 14, 2025): An investigative report detailing the high fuel bills of top bureaucrats, including the Finance Secretary and Chief Secretary’s staff. "Admn spends Rs 1.5 crore on dismantling road railings and fixing again after increasing height" (Dec 8, 2025): Highlighting administrative waste on "non-viable" solutions for pedestrian control. "Chandigarh’s finances under ministry’s watch now" (Nov 27, 2025): Reporting on the new requirement for MHA approval for all new projects in the UT. 2. Governance & Constitutional Status "What will it mean for Chandigarh if it is brought under Article 240?" (Nov 24, 2025): An "Explained" piece on the potential constitutional shift that would grant the President more power over the UT's governance. "MP Manish Tewari moves Bill seeking directly elected Mayor with 5-year tenure" (Dec 6, 2025): Covering the legislative push to reform Chandigarh's municipal leadership structure. "No proposal to increase Mayor's term in Chandigarh by 5 years: Centre" (Dec 10, 2025): Reporting on the Union government's response to demands for a longer mayoral term. 3. Urban Infrastructure & Environment "Chandigarh admn cuts power to India's tallest air purifier, asks firm to dismantle it" (Nov 17, 2025): A critical report on the failure of a high-cost environmental project deemed "of no use" by experts. "UT rethinks 24/7 water supply project as costs soar" (Nov 26, 2025): Detailing the financial challenges and delays in modernizing the city's water network. "Centre 'obfuscating, covering up' MC's shifting deadlines for clearing Dadu Majra dump" (Dec 12, 2025): Reporting on the ongoing controversy surrounding the city's major waste dump. 4. Lifestyle & Local Trends "Chandigarh turns into a Thar city as women fuel the surge" (Dec 2, 2025): A feature on a unique automotive trend in the city, with a record 600 registrations by women drivers this year. "After fivefold spike in 2023, EV sales struggle to pick pace in Chandigarh" (Dec 2, 2025): Analyzing the slowdown in electric vehicle adoption despite previous surges. Signature Beat Hina is known for her meticulous tracking of RTI (Right to Information) data to expose administrative inefficiency. Her "Ground Zero" reporting on the Dadu Majra garbage dump and her scrutiny of the Chandigarh Smart City projects have made her a key figure in the city’s civil society discourse. X (Twitter): @HinaRohtaki ... Read More

Stay updated with the latest - Click here to follow us on Instagram

Tags:
Indigo

Loading Taboola...