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Immigration firm fined for deficiency in service

The District Consumer Disputes Redressal Forum-II has asked an immigration firm in Sector 34 to pay a compensation of Rs 15,000 for causing physical harassment...

Written by Express News Service | Chandigarh |
March 27, 2010 3:55:57 am

The District Consumer Disputes Redressal Forum-II has asked an immigration firm in Sector 34 to pay a compensation of Rs 15,000 for causing physical harassment,mental agony and pain to the complainant who had paid the agency a huge sum to process his case for immigration to Canada .

The sector 34 firm,Rimwea Carrier Forum,was asked to pay a sum of Rs 20,000 charged by them as initial charges,a sum of Rs 23,100 that the complainant had deposited with the Canadian Embassy on their advice as Initial Assessment Fee and a compensation of Rs 15,000 for causing physical harassment,mental agony and pain,along with a sum of Rs 5,000 as litigation cost.

A residence of Sheikhpur Bagh in Nawanshahr,Hardev Singh had alleged that he was lured by a flashy advertisement of the firm with high claims about providing consultation and documentation for immigration. Hardev,who was interested in seeking immigration to Canada as a skilled worker,approached them along with the required documents. After checking his eligibility,he was told to apply for immigration,as he fulfilled the requirement of the Embassy of Canada and was told that his case would be processed within four months.

Believing their words,he applied for the immigration. A total fee of Rs 60,000 was to be charged from him and an initial amount of Rs 20,000 was deposited by him in the office of the firm on March 18,2009. Hardev told the Forum that he had arranged the desired documents and paid 550 Canadian Dollars (Rs 23,100 in Indian currency),after borrowing the money.

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The complainant alleged that despite repeated requests,representations,reminders and personal visits,the firm failed to process his file within the requisite time of 120 days. The forum ruled that the firm showed deficiency in its services and caused mental agony to the complainant.

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First published on: 27-03-2010 at 03:55:57 am

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