The Haryana Urban Development Authority (HUDA) will soon be starting an SMS alert service,wherein allottees will get regular updates about the various services provided by the developmental authority. HUDA claims that the allottees can also register complaints from across the state either through a toll free number or by SMS. The SMS alert service is likely to start in end-March.
The objective of the SMS alerts is to improve HUDAs service delivery process and cut down on lengthy processes, informed HUDA General Manger (IT) Sanjay Sharma. The service will also help us as we can send regular reminders to allottees.
Sharma added that HUDA will start a call centre shortly which will be registering complaints and queries of its allottees and residents of Haryana to ensure that immediate solutions and information is provided to callers. We have outsourced both services (call centre and SMS alerts) to Intelenet Global Services,Gurgaon,and a letter of intent has already been issued to the company. Both the services will start by end-March, he said.
Another official said that SMS alerts would be sent to allottees on various services provided by HUDA like mortgage permission,no dues certificate,paper possession,re-allotment letter,site demarcation and conveyance deed or application on fresh building plan. We have the mobile numbers of all allottees and an SMSs will be sent whenever anything will be required by the department from them, he said.
He added that that the major beneficiary of the SMS alert service would be residents,who can lodge any complaint related to the department. The SMSs of the complainants will be forwarded to the concerned junior engineers (JEs) and he will have to solve the issue in a stipulated time. The JE will have to update us about the progress of the issue and we in turn will let the complainant know about the status of his case. If the complainant is not satisfied with the department,senior officers will be informed about the JEs laxity, he pointed out. This will help bring accountability in the department.
HUDA officers will also have to submit a report on the SMSs they received and the action taken by the department.