The UT Consumer Disputes Redressal Forum has asked a laptop manufacturing company,its authorised service centre and a computer dealer to compensate for their failure to repair a faulty laptop under a warranty period.
The complainant,Shaweta Sharma,a resident of Solan district in Himachal Pradesh,said that she purchased an Hewlett Packard (HP) laptop with one-year warranty from a store,Beyond Computers,in Sector 20,in June 2007 for a sum of Rs 37,000.
According to her,the laptop developed a problem getting charged again the following month. She contacted the store by telephone but she was advised to approach a Customer Support Agency Engineer at Micro Clinic India Private Limited,which advised her to get the warranty extended for a period of two years,which she did.
In July 2010,the laptop again started giving trouble. So,she approached an engineer at an authorised service centre of the laptop company who told her that the motherboard of the company had to be replaced and was asked to pay for the same. On the plea that the laptop was within warranty period,the officials told her that the warranty had been canceled. She alleged that she was given no notice regarding the expiry of the warranty and neither was any reason given to her.
In their reply,the opposite parties argued that the laptop was given for repairs after the expiry of the extended warranty period. However,the job card and the affidavit by Shaweta validated that the laptop was within the warranty period when it was given for repairs. The forum observed that the companies were duty-bound to repair the same free of cost as it was within the warranty period and the absence of which amounts to deficiency in services. The companies are,jointly,directed to change the motherboard and repair the laptop to the satisfaction of the complainant and to pay a sum of Rs 10,000 as compensation.
Insurance company penalised over delayed claim settlement
IFFCO TOKIO General Insurance Company has been penalised by the UT Consumer Disputes Redressal Forum for unnecessarily delaying the claim settlement for an insured car damaged in an accident.
Subhash Sharma,a resident of Sector 38,Chandigarh,owns a Maruti car,insured with the insurance company since December 2007 till December 7,2008 for the insured sum of Rs 1,55,000. According to him,the car met with an accident on December 4,2008 and was badly damaged. He approached the insurance company,which appointed a surveyor to assess the loss.
The surveyor suggested either to get the vehicle repaired by replacement of some major parts or settle the claim on total loss basis for Rs 1,45,000. Ultimately,the surveyor finalised the claim on cash loss basis for Rs 1,00,000,which left Sharma dissatisfied. He approached the Insurance Ombudsman that ruled that the vehicle should be repaired by replacing the body shell and the cost of serviceable part in the body shell should be borne by the complainant.
The complainant,though,approached the forum alleging that the insurance company had unnecessarily delayed the matter without any valid ground as the surveyor appointed by it failed to assess the loss of the vehicle,correctly,as per the prescribed clause. The forum observed that the insurance company delayed the matter instead of settling the same at once,which clearly amounts to deficiency in service
The company has been directed to pay the sum of Rs 1,45,000 and to take possession of the damaged vehicle,from the complainant,at its own cost. Additionally,the company has to pay a sum of Rs 30,000 as compensation and litigation costs of Rs 10,000.