A day after high drama was witnessed on the premises of IT giant Dell’s contact centre in Mohali, the situation at the centre eased on Thursday, with the company declaring a holiday and giving the employees two weeks’ time to decide on the relocation policy.
On Wednesday night, the company had announced the closing down of the Mohali centre, and the “transfer of business of our customer support operations from Mohali centre to Dell’s other customer support sites namely Hyderabad, Bangalore and Gurgaon”.
Late Wednesday night, company senior officials assured the employees that they would be given clarity on the matter, following which the staff dispersed from the centre.
On Thursday morning, the employees received a mail stating that they could decide whether to relocate to other cities or not till June 11. “These decisions are never easy and as part of this transition, Dell will offer our Mohali- based team members the opportunity to relocate to company facilities in our other locations in India,” read the mail.
Seeking to address the questions raised by the employees, the mail said, “We’re currently reviewing standard Dell packages. We’ll need some time to review the cost of living situation for those that choose to relocate. We will communicate the details of the decision once it has been made.”
There are currently around 700-800 employees working at Dell Mohali, according to the company. Employees said that only a small percentage of them were willing to move to other cities as they were well-settled here.
The mail also said that the centre would shut down completely by November this year. Regarding compensation for those not willing to relocate, the mail said, “Dell will offer a severance package for those team members who are in good standing and continue to work at the Mohali site until the ramp down is completed.”
“We’re still in the dark regarding the pay package in other cities and compensation for those who quit,” said an employee.
A statement issued by Dell said, “Dell values its employees and would like them to continue their employment with the company… However, if they choose otherwise, we would respect their decision and offer a golden handshake to these team members. We will maintain our focus on providing our customers with the excellent support experience they expect from us, without interruption through this transition.”