The District Consumer Disputes Redressal Forum has asked a local mobile store owner to pay the Rs-250 prize a customer had won in a scratch card scheme,besides Rs 550 as litigation charges. He has also been asked to get the handset repaired.
In his complaint,Rameshwar Dass,a resident of Manimajra,had alleged that he purchased a mobile handset from the store in Manimajra on July 3 last year for Rs 2,929.
On purchase of the handset,he got a card,on scratching which he became entitled to a prize of Rs 250. But the store-owner refused to pay the money then.
After some days,the phone developed faults,but the store-owner refused to get it repaired,nor did he guide Dass to the company service centre where he could have got it repaired
under the one-year warranty the phone came with.
And,he flatly refused to pay the prize money of Rs 250.
After no one from the store-owners side appeared in the forum,it decided,We are of the firm opinion that it is obligatory on the part of dealer to guide the complainant properly or to send his mobile handset to their service centre for necessary repairs and by not doing so,the store certainly became deficient in rendering proper service. Moreover,it also refused to pay Rs 250 won by the complainant,which is another gross deficiency on its part.