Dismissing the decision taken by the district consumer disputes redressal forum; the State Consumer Disputes Redressal Commission, Panchkula, has ordered a dairy cooperative to pay Rs 2,000 as compensation to a consumer for selling poor quality milk.
Arun Sharma, a resident of Sector 10, Panchkula, alleged that he used to purchase milk from a Verka Milk booth near his residence and on September 8, 2013, he purchased two packets of milk from a rickshaw-puller. The packets had expiry dates of September 24,2013 and September 25, 2013, but the milk was found to be of poor quality. He then approached the official at the milk booth, who told that milk once sold could not be replaced. Sharma was, however, told to lodge a complaint with the officials at the milk plant and accordingly, he followed suit, but to no avail. He also sent legal notices. Later, he was able to lodge a complaint and an official was sent to his residence.
After inspecting the packets, the official admitted fault on part of the milk booth and told that the matter would be adhered to, which eventually did not happen.
Verka milk agency, Sector 10, in their reply stated that on September 8, 2013, they had sold many milk packets but not even a single packet was returned. The plant in Mohali, from where the Sector 10 agency receives products in bulk, stated that they had supplied milk to the booth on a cash-and-carry basis. No telephonic complaint was received by them as alleged by Sharma, not even a legal notice.
On the day of the hearing, the commission presided by Justice R K Bishnoi noted that Sharma had shown the empty packets as evidence. Also, when the milk booth official visited Sharma’s residence, he offered him six packets in place of three, as compensation, which he did not agree to.
Thus, holding the opposite parties responsible for deficiency in service, the court ordered them to refund the price of the milk packet and pay Rs 1,500 as compensation as well as Rs 500 as litigation expense.