The District Consumer Dispute Redressal Forum has directed the Chandigarh unit of the leisure and education travel firm,Cox and Kings,to refund – after deducting the cancellation charges – a Panchkula resident the booking amount he had deposited for a tour of Europe.
According to complainant Kapil Sain Goel,he had approached the agency for to book a holiday tour package to Europe for him and his family and had deposited Rs 92,000,which included air ticketing and visa formalities. Kapil said he made a request to avail the tour package from June 2011 to July 2011 because of his childrens summer vacations.
He alleged that despite several requests,the agency did not provide him the tour package for the required dates prompting his family to put off their tour. The complainant made many requests to the agency to refund the booking amount,but to no avail.
Cox and Kings,however,in their written version,admitted the complaint made by Kapil but stated that the complainant had submitted the amount towards the interest free non-refundable booking amount. According to the agency,the Kapil was required to make the payment,immediately,or within 10 days,from the date of booking.
Thereafter,he was required to make the remaining payment within 45 days,prior to the date of the departure,meaning thereby,that Kapil acted in gross violation of the booking conditions accepted by him. The complainant also did not confirm the departure date,till the time,he decided to cancel the tour,the agency claimed.
Though the tour package was from June 2011 to July 2011 and no particular date was given for the departure,the agency was ready to arrange tour for other dates but that was not feasible to the complainant. For this reason,the firm offered to pay Rs 28,000 after deducting the cancellation charges of Rs 10,000 per person but the complainant did not accept and sought directions,for the refund of his entire booking amount.
Since the complainant was not forced by the agency to enter into the litigation,he was not entitled the ligation cost. Therefore,the Consumer Forum directed Cox and Kings to refund Rs 28,000,which Kapil was originally offered but had refused to accept.