Consumer Forum has directed a Chandigarh salon to refund around Rs 19,000 that it charged for make up of six relatives of a bride from Ambala Cantonment, but didn’t do it, and pay Rs 17,000 as penalty to her.
Ekta Gupta has stated in her complaint that she booked Hair Masters Salon in Chandigarh on August 8, 2016, for pre-bridal, bridal and post-bridal packages, for her wedding in Ludhiana on November 7, 2016, for Rs 95,000, and paid Rs 50,000 in advance. But, the make up artist, Parveen, did not reach Ludhiana on November 7 at 4 pm, which was the reporting time for her bridal make-up, and thus having no option, she had to engage the services of another salon after paying a huge amount of Rs 42,600, she has stated. It caused delay in reaching the marriage venue.
The Hair Masters Salon, in reply, submitted that they provided platinum pre-bridal services on various occasions, whereas the complainant had paid an advance of Rs 49,999 only and the balance of Rs 45,001 remained unpaid. While the make-up artist, along with the entire team, was to reach at 7.45 pm, it is falsely stated that services from another salon were hired.
At the time of the bridal make up, the complainant had requested to adjust the amounts for others’ make-up towards other services as the relatives were not ready in time, which was denied by the hair masters. The forum observed the complainant was provided with all the pre-bridal services and her bridal make-up was duly done on the date of her marriage by Parveen, but six persons had availed services from a local salon, spending an amount of Rs 42,600.
The forum held that the complainant did make the payment of balance amount to the saloon. The forum opined, “…the complainant is not entitled for the amount as claimed i.e. Rs 50,000, but definitely she is entitled for the refund of an amount of Rs 19,100, which was settled for payment towards providing make-up services to the six persons on the date of marriage at Ludhiana.”
It was thus ordered to refund Rs 19,100 to complainant, along with Rs 10,000 as compensation and Rs 7,000 as litigation charges.