The Chandigarh consumer forum has told a parking contractor of a city mall to pay a compensation of Rs 10,000 after the two-wheeler of a complainant was stolen from the parking lot.
Pronouncing the orders on June 23, the forum also asked Lal Chand, the parking contractor, to pay Rs 5,000 as costs of litigation.
Priyanka, a resident of Mohali, stated in her complaint that on March 18, 2014, at 2pm, she visited Elante Mall along with her father and parked her two-wheeler, Activa scooter bearing registration number PB-65-X-5653, in the mall’s parking area. She was issued a parking slip by the contractor. When they came back about 6pm, they found the scooter missing from the parking lot.
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Prinyanka immediately contacted the in-charge of the parking area, but he did not give any satisfactory reply. The complainant then contacted the parking contractor who assured her to locate her two-wheeler within four to five days.
However, the contractor failed to locate the scooter. Priyanka got an FIR registered on March 26, 2014, in police station, Industrial Area, Chandigarh.
The complainant even contacted the manager of the mall to look into the matter. She then filed a case in the consumer court on May 27, 2014.
The consumer forum issued a notice to Elante Mall, the contractor of the mall and the municipal corporation.
The Elante Mall manager filed an application for dismissal of the complaint and the complaint against the mall was dismissed on October 30, 2015.
In its reply, the contractor accepted that the Activa was stolen and said it was traced out after one month of its missing following which the complainant got the two-wheeler released on August 8, 2014.
He asserted that on assurance that the complainant would not claim any compensation from the contractor he paid Rs 3,000 to the repairer.
In its reply, the municipal corporation said it is not liable for any alleged theft in parking area as according to the Clause 19 of the terms and conditions of the paid parking area the licensee (contractor) is responsible for the theft.