Tricity residents can now get all information about the Chandigarh International Airport including flight status through a portal which has been launched by Union Civil Aviation Ministry in New Delhi. The portal, AirSewa, also has a mechanism for grievance redressal, back office operations for grievance handling, and other information.
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Through this new initiative, passengers will be able to register their grievances through this new service. “Users will have the facility to upload voice or video along with an elaborate description about their grievances. They will be given a unique reference number for each of their reported grievances which would also be communicated via an email and SMS. The users can track the status and response to these grievances through the mobile application as well as the web application based on the reference number provided. Once the grievance is closed the user has an option to provide his feedback and rate the overall experience and satisfaction,” said an official statement.
For the complaints, nodal officers have been selected for all stakeholder agencies who will address the grievance in a time bound manner. “Each grievance shared will be directed to the responsible nodal agency for resolution based on the category chosen by the complainant. The dashboard shall be divided into three categories consisting of grievances pending within timeline, grievances pending beyond timeline and closed grievances. Each grievance shall have a resolution timeline defined for initial response as well as final resolution. Each communication made by the nodal officer will be send via an email and SMS,” the statement added.
Each user will have an option to check the flight status and schedule between any airports. “Flights can be searched on the basis of flight number or for all flights to a particular airport. Airport information will display basic weather information and connecting flight details from the airport. Airport information will include basic details and contact information regarding airport services like wheel chair, transport/parking, rest and relax, Wi Fi services,” the statement further said.
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