Updated: March 12, 2021 9:11:43 am
A Bengaluru woman alleged Wednesday she was assaulted by a Zomato delivery personnel, leading to his arrest the same day by the city police.
In a video posted on Twitter, Hitesha Chandranee claimed she was “hit” and “left bleeding” by the personnel, who “ran off” after the incident. “So guys, my Zomato order was late and I was talking to the customer care executive, and meanwhile, the delivery person just did this,” she said in tears as she pointed to her bleeding nose.
In a longer video on Instagram, she claimed her nose was broken in the accident and she needed to undergo surgery.
Tagging Zomato and the Bengaluru police in her tweet, Chandranee said she had lodged a complaint with customer care asking them to either deliver the food free of cost or cancel the order.
The accused, later identified as Kamaraj, was arrested after Chandranee lodged a complaint at the Electronic City Police Station.
Hey Hitesha, thank you for speaking to us, we can assure you this is not the experience our delivery universe stands for. Our local representative shall be in touch with you shortly to help you with the police investigation(1/n)
— zomato care (@zomatocare) March 10, 2021
A senior police officer from the station said Kamaraj has alleged that he “pushed the model in self-defence”.
“We have taken Kamaraj into custody, a delivery person from Zomato, based on the complaint filed by Hitesha Chandranee. Kamaraj gave a statement saying the woman had asked for a refund for the order when he went to deliver the food. He told her that the refund was not possible from his side, but she refused to accept the food, and according to him, this led to a verbal attack by her. He alleged she tried to hit him with her slippers, and in self-defence, he pushed her which resulted in the injury. This is the version of Kamaraj.”
In response to the incident, Zomato said in a statement, “We can assure you this is not the experience our delivery universe stands for. Our local representative shall be in touch with you shortly to help you with the police investigation along with assistance on the medical care required.”
The food delivery company also tweeted: “Rest assured we’ll take necessary actions to prevent such incidents from happening in the future.”
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