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Buoyed by response, Bengaluru airport to expand self bag drop service

According to the Kempegowda International Airport officials, on an average, nearly 2500 passengers avail this facility each day.

Written by Darshan Devaiah BP | Bengaluru | Updated: November 19, 2019 7:25:27 pm
Bengaluru-airport-self-drop-bag The self bag drop kiosks in Bengaluru airport launched in November 2018. Express Photo

With the number of passengers who used the self bag drop kiosks crossing the half million mark in October, Kempegowda International Airport in Bengaluru is looking to expand the service to other airlines.

According to the airport officials, on an average, nearly 2,500 passengers avail this facility each day. “The Air.Go fully-automated Self Bag Drop machines, are currently available for passengers flying with Air Asia and Spice Jet. This would be expanded to more airlines in the future,” the airport management said in the media release on Tuesday.

Launched in 2018 to reduce check-in queues, the Bengaluru Airport was the first in the country to introduce fully automated baggage drop-off points.

READ: Watch: GoAir flight misses runway at Bengaluru airport, takes off for Hyderabad

digi-buddy-bangalore-airport- Passengers at the Kempegowda International Airport, Bengaluru share a lighter moment with a Digi Buddy mascot during the first anniversary of the Self Bag Drop facility on November 15, 2019.

The Self Bag Drop has a two-step approach. A passenger will first print a boarding pass and an eezee-tag (bag tag) at a self-check-in kiosk.  After tagging the bag, the passenger will then proceed to the bag drop machine and scan the boarding pass to initiate the bag drop process. The bag will be measured, weighed, scanned and automatically fed into the baggage handling system.

Meanwhile, Bengaluru airport has deployed Digi Buddies to assist passengers using digital processing systems such as Self Bag Drop, Biometric-based Self Boarding and Smart Security Lane.

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