Education dept gets new software to redress complaintshttps://indianexpress.com/article/cities/ahmedabad/education-dept-gets-new-software-to-redress-complaints/

Education dept gets new software to redress complaints

Sets five-day deadline for resolution of cases.

Every day, the office of the Gujarat Education Minister Bhupendrasinh Chudasama is swamped by over 100 complaints , received by hand, post and e-mail, seeking his intervention in a million cases. They range from corruption, transfer, pay, pension and leave to government schools being deprived of basic facilities. In order to keep track on these complaints and provide quick redressal, the department has introduced a software, created by the Bhaskaracharya Institute for Space Applications and Geo-informatics, under Chudasama’s directions.

All complaints pertaining to the department are being uploaded on this system, with details about the complainants and the current status of the complaints. “More than 100 complaints are received everyday by the minister’s office. A majority of them are in form of hard copies, while some also send e-mails,” said an official.

The complaint redressal mechanism, termed as Monitoring System for References of Education Minister Offices, has been put on a trial basis from this month, after the general polls got over. Under the system, complaints are to be redressed within five days.

These complaints are received from employees of schools and colleges, parents and even general public. Many of them are related to transfer and corruption cases. If requested, the identity of the complainants is kept secret.

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The General Resolution (a copy is with The Indian Express), issued by the department after detailed discussions over implementation of this system, has clear reference to how this system would ensure redressal within five days of receiving the complaint. The software will not only maintain entry of complaints made to the Education Minister, but also MoS for technical and higher education and primary and secondary education, and Principal Secretary (Education).

While one data entry operator from the Gujarat State School Textbook Board has been deployed at the three ministers’ office, their personal secretaries will supervise the entries after complaints are scanned by the ministers. The complaints are being categorised under higher and technical education, and primary and secondary education. Functioning of this software is put to use for offices of Sarva Shiksha Abhiyan, Director Primary Education, Commissioner of Schools, Commissioner of Higher Education and Commissioner of Technical Education.

While soft copies are to be e-mailed to the Principal Secretary and Deputy Secretary of the department, the replies are also to be uploaded online, a copy of which is to be e-mailed or mailed to the complainant too. The same is to be done for complaints received by the principal secretary’s office with the stamp MS-REMO, where BISAG is to provide password for all inward entries to the data operators.

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