To reduce the average length of stay of patients admitted to the Emergency and Trauma Centre, the Postgraduate Institute of Medical Education and Research (PGIMER) has started a mechanism under which doctors receive emails and messages every week reminding them about the patient’s long stay.
Sources in the PGI told Chandigarh Newsline that the automatic update system has been linked to the registration counter of the emergency and trauma centre of the institute. “The system has been started so that each faculty under which a patient is receiving treatment knows about the long stay of the patient who is admitted to the hospital. Until three weeks, the information is sent to the personal phone number and email id of the doctor concerned. If the length of stay crosses more than three weeks, the head of the department (HoD) concerned would receive information about the patient,” said a senior PGI official.
According to PGI officials, the system which is in place for some time now is showing good results. “Earlier there were complaints from patients that they were not attended to for days at the emergency and trauma centre and that doctors did not visit them regularly, extending their stay at the hospital,” said the official. “Things are improving now. The PGI administration has provided instruction to the doctors concerned that the patients should be immediately attended to and focus should be given on the reducing the stay of patients.”
During the last meeting of the PGI management board, the issue was also discussed. PGI director Dr Jagat Ram had then told the participants that he, along with the medical superintendent, has been taking frequent rounds of the emergency and trauma centre on Tuesdays and Saturdays, which has resulted in reducing the hospital stay of the patients in the area. He had further stated that a circular should be sent to all the heads of departments to decrease the preoperative stay of patients.
In the same meeting, the institute’s medical superintendent had informed that high average length of stay of the patients include preoperative stay, hospital acquires infection and patients request for delayed discharge being accepted by consultants. Soon after taking over the charge of director, Jagat Ram, during an inspection of the Emergency and Trauma Centre, had found that the admitted patients were left unattended for a longer time. The patients had complained that after providing them treatment on their arrival, the doctors did not visit them regularly.