IBM announced that it has signed a five-year,end-to-end business transformation and information technology (IT) outsourcing agreement with Eureka Forbes Limited,a subsidiary of the Shapoorji Pallonji Group and a leading health and hygiene solutions company. Valued at $15 million,the deal is based on a unique risk-reward model and will help Eureka Forbes achieve growth by aligning its IT to business strategy.
As part of the deal,IBM will provide business consulting,package implementation,infrastructure and application management services to Eureka Forbes. IBM will also leverage its research capabilities to offer unique tools that help Eureka Forbes improve its revenue. Transformational in nature,this engagement will help Eureka Forbes increase its focus on customer satisfaction,greater profitability and enhanced collaboration with its sales force and dealer network. The deal will also involve transition of Eureka Forbes IT staff to IBM.
This agreement is first-of-a-kind for IBM in the consumer durable industry in India,especially in the health and hygiene solutions segment and follows other successful transformational deals in industries like telecom and insurance.
Shanker Annaswamy,Managing Director,IBM India/South Asia said,”IBM will bring its deep global expertise in business transformation and innovation to enable Eureka Forbes to deliver greater customer value,business growth and operational efficiency. Eureka Forbes philosophy is to be a Friend for Life and we at IBM believe that we could bring in substantial value in furthering Eureka Forbes mission to create a healthy,happy and safe life for millions of Indians. IBM is excited about this strategic partnership and is looking forward to bring about a positive impact to Eureka Forbes vision for growth.
Through this IT services agreement IBM will put in place collaboration platforms like employee self-service,business partner management system and knowledge management system. It will also provide helpdesk,server management,security compliance and network management services,and drive efficiencies in IT infrastructure. This deal was won against key domestic and MNC players.
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