TRAI chairman RS Sharma on Thursday said that the regulator was mulling on putting up a platform where people would be able to surface their problems regarding data shocks.
“Trai has no provision to address individual problems. But it is true that we often get such complaints of data shock. For example the pack is suddenly exhausted and it eats up your main balance fast or your bill shoots up. Service providers have their complaining authority but then people are not satisfied because they think why would the same people be judging the complaints made against the company itself? We are trying to set up a technology-based platform which can work as a consumer grievance redressal platform,” Sharma said at an event organised by the MCC Chamber of Commerce and Industry.
Referring to the penalty which would be imposed on mobile service providers with effect from January 1, 2016 for dropped calls, he said, “It will not be a remedy but why should the consumer suffer? Any deficiency in service must be compensated. Let us hope it works.”
Amit Kumar Bhattacharya, chief general manager, BSNL, however supplemented that mobile handsets were far more harmful especially if used at a low signal zone or with low battery.
As far as better services were concerned Shamra said that the Centre had decided that mobile towers can be built on government buildings. “We have clearly said that towers must be established on government buildings but of course the concerned state government will have to be contacted. India is a federal country. I can’t ask the government of West Bengal to install a tower on the Writers Buildings. We are trying to work with the state governments,” he added.
During the session, he also dismissed the probabilities of any ill-effects from the telephone towers. “It is a complete myth. First it is not radiation. These are frequency bands. The effect of the radio waves is similar to what the sunlight does, what the microwave does and what the television does. It is absolutely not harmful …,” he said.