The Chhatrapati Shivaji Maharaj International airport in Mumbai became India’s first airport to introduce self bag drop units on Thursday. The Mumbai International Airport Limited (MIAL) has installed several units in the country’s second most busiest airport to help passenger flow during rush hours.
The bag drop solution units, which will be available to the passengers of Air India, Jet Airways, SpiceJet, Go and Indigo, are being manufactured by SITA. ‘Scan&fly’, as its called, will allow passengers that have already checked in online to quickly tag and drop their baggage before heading directly to the gate.
Rajiv Jain, CEO of MIAL, said: “MIAL would like to maintain and grow its position as the most innovative airport in India, using technology to optimize the current airport infrastructure and manage the rapid growth of passengers. SITA’s Scan&Fly fits the bill perfectly, allowing the airport to use proven self-service technology to speed up the baggage process while providing passengers with more self-service options along their journey.”
The plug-and-play design of SITA Scan&Fly allows it to be easily installed onto existing airport check-in desks, maximising terminal space while leveraging the speed of self-service.
Maneesh Jaikrishna, SITA Vice President, India and Subcontinent, said, “Travelers globally have shown a strong preference to use technology to help them through their journey. Travelers in India are no exception. SITA continues to explore new ways in which we can provide passengers more convenience using self-service technologies, helping airports maximize their infrastructure while improving the overall passenger experience.”