The carrier said it realises the seriousness of the issue, and it continues to engage with "all relevant experts and law enforcement" to ensure that the incident is investigated in detail. Budget carrier IndiGo on Tuesday upgraded its Plan B options which will allow those customers whose connecting flight has been cancelled, to either rebook partially – from origin till transit station or from transit station to destination – or take refund for the unused sector.
The new option has been made available across the airline’s website and mobile app.
The airline said that this new option will provide greater flexibility to customers in case of limited options, delays or cancellations, especially owing to fog or other adverse weather conditions.
The option will be live in case of flight cancellation and visible as shown below.
Image source: IndiGo
“We are pleased to update our Plan B options for connecting flights. This additional alternative will allow customers to rebook or refund a part of their journey as per availability, offering more flexibility and choice. It will certainly help customers in situations of extreme weather conditions, wherein the chances of flights getting delayed or cancelled increase. We strive to keep adding new ways to offer hassle-free travel experience to our customers, on-board our lean clean flying machines,” IndiGo’s Chief Commercial Officer William Boulter said in a company statement.
