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SERVICE CHARGE NEWS

Dismayed over rising student suicides, Delhi HC bats for effective anti-ragging helpline

Service charges in restaurants cannot be mandatory: Delhi HC

March 29, 2025 3:56 am

The court underlined that collecting it on a mandatory basis “in a coercive manner” would be “contrary to the consumer interest and is violative of consumer rights"

Chandigarh tells hotels: 'Don't add service charge in bill of customers, it's voluntary'

January 28, 2025 2:13 pm

Restaurants in Chandigarh were reportedly found collecting service charge from customers apart from total price of food items mentioned in menu.

Argument over 'service charge' takes violent turn at Pune restaurant; customer, 2 friends attacked with beer bottle, glass jar

August 27, 2023 3:08 pm

The police arrested two of the six hotel staffers who attacked the customer and his friends, and booked them for alleged attempt to murder

Pay Rs 1 lakh each for ‘non-compliance’: HC asks restaurant bodies

July 28, 2023 3:09 am

The National Restaurant Association of India and the Federation of Hotel & Restaurant Associations of India are to to pay Rs 1 lakh each to the Department of Consumer Affairs, Government of India

'Service charge should be removed on request': What govt has told restaurants after Noida scuffle

June 21, 2023 1:24 pm

The Department of Consumer Affairs notice comes a day after a violent scuffle broke out over payment of service charge of Rs 970 at a restaurant in Noida's Spectrum Mall.

Service charge guidelines issued to ensure consumers have a choice: Centre to Delhi HC

August 31, 2022 6:39 pm

The Central Consumer Protection Authority (CCPA) in the guidelines issued on July 4 had said service charge shall not be collected from consumers by any other name.

Delhi HC stays DCW summon to MCD’s commissioner, additional director of education to appear instead

Service charge: Delhi HC expedites hearing before single bench

August 18, 2022 6:58 pm

The high court granted the Centre and Central Consumer Protection Authority (CCPA) liberty to approach the single bench for vacation of stay on the guidelines, and, following this, it requested the single bench to pass an appropriate order.

Can increase food price, why charge separately: Delhi HC to restaurants on service charge

August 17, 2022 1:41 am

The Delhi High Court made the observation during the hearing of Central Consumer Protection Authority (CCPA)’s appeal against the stay ordered on July 20 by a single bench on the guidelines prohibiting hotels and restaurants from adding service charge automatically or by default in the bill.

The tipping point on service charges

July 27, 2022 9:11 am

Arush Khanna writes: In the absence of formal legislation regulating it, the application of service charge might be viewed from the lens of the consumer, not the worker. The court should give an audience to the concerns of the workers' community

District collectors told to act against hotels/restaurants which levy service charge

July 10, 2022 8:21 am

After the Central Consumer Protection Authority banned the compulsory levying of service charges, 85 consumers have complained through the National Consumer Helpline till Friday.