Journalism of Courage
Service charge
SERVICE CHARGE NEWS
Delhi restaurant ‘forces’ man to pay Rs 949 service charge, he wins Rs 25,000 payout
July 22, 2026 8:15 am
The complainant alleged that after he sought removal of the service charge, restaurant staff surrounded his table and threatened him and his family members.
Man wins Rs 26,000 after restaurant adds 10% ‘undisclosed’ service charge to bill
July 08, 2026 6:35 pm
Consumer forum noted that copy of invoice of meal in question clearly shows that the restaurant had levied the 10 per cent on account of the service charge in the total bill amount of Rs 1,236.
Service charges in restaurants cannot be mandatory: Delhi HC
March 29, 2025 3:56 am
The court underlined that collecting it on a mandatory basis “in a coercive manner” would be “contrary to the consumer interest and is violative of consumer rights"
Chandigarh tells hotels: 'Don't add service charge in bill of customers, it's voluntary'
January 28, 2025 2:13 pm
Restaurants in Chandigarh were reportedly found collecting service charge from customers apart from total price of food items mentioned in menu.
Argument over 'service charge' takes violent turn at Pune restaurant; customer, 2 friends attacked with beer bottle, glass jar
August 27, 2023 3:08 pm
The police arrested two of the six hotel staffers who attacked the customer and his friends, and booked them for alleged attempt to murder
Pay Rs 1 lakh each for ‘non-compliance’: HC asks restaurant bodies
July 28, 2023 3:09 am
The National Restaurant Association of India and the Federation of Hotel & Restaurant Associations of India are to to pay Rs 1 lakh each to the Department of Consumer Affairs, Government of India
'Service charge should be removed on request': What govt has told restaurants after Noida scuffle
June 21, 2023 1:24 pm
The Department of Consumer Affairs notice comes a day after a violent scuffle broke out over payment of service charge of Rs 970 at a restaurant in Noida's Spectrum Mall.
Service charge guidelines issued to ensure consumers have a choice: Centre to Delhi HC
August 31, 2022 6:39 pm
The Central Consumer Protection Authority (CCPA) in the guidelines issued on July 4 had said service charge shall not be collected from consumers by any other name.
Service charge: Delhi HC expedites hearing before single bench
August 18, 2022 6:58 pm
The high court granted the Centre and Central Consumer Protection Authority (CCPA) liberty to approach the single bench for vacation of stay on the guidelines, and, following this, it requested the single bench to pass an appropriate order.
Can increase food price, why charge separately: Delhi HC to restaurants on service charge
August 17, 2022 1:41 am
The Delhi High Court made the observation during the hearing of Central Consumer Protection Authority (CCPA)’s appeal against the stay ordered on July 20 by a single bench on the guidelines prohibiting hotels and restaurants from adding service charge automatically or by default in the bill.
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