According to information provided by the CR, tracks between Sion-Kurla-Matunga, Dadar-Parel, Vikhroli-Kanjurmarg and Thane-Mulundwere flooded. The same areas of the CR main line get flooded every year and services get suspended. This time Kanjurmarg, Thane, and Kalyan were also added to the list.
Passengers had valid tickets to travel and were frustrated because there were no announcements about when their train will be rescheduled. Some went back home but others continued to wait, hopeful that their train may be announced any moment.