The Bill will replace the existing Consumer Protection Act, 1986, and in its overarching mandate, aims to provide a mechanism for the redressal of consumer complaints regarding defects in goods and deficiency in services, right down to the level of districts.
The CCPA will take immediate action after a complaint is filed by even a single consumer and the authority can also file a class suit, Union Food and Consumer Affairs Ram Vilas Paswan said while speaking on the bill.
The bill enforces consumer rights and provides a mechanism for redressal of complaints regarding defect in goods and deficiency in services. The bill was introduced in the Lower House January this year.
It said that the bill should also adequately address the long-standing problem of misleading and celebrity-driven endorsements, whereby celebrities should be held responsible for the products they endorse.