September 10, 2021 8:54 am
81 per cent of the agents have experienced customer abuse, while 41 per cent of agents want AI to tackle complex calls and 40 per cent of agents fear AI will take away their jobs, according to ASAPP, the artificial intelligence (AI) research-driven company, which has published the report, CX: The Human Factor.
March 14, 2019 1:24 am
Investigators also found that there were usually around 15 people working in eight-hour shifts at the tiny centre. They would call up aspirants promising them jobs at well-known companies and then ask them to make payments as processing fees or as other charges.
October 30, 2018 4:45 am
A police team from the Kashi Mira police station had raided the premises of Nichel Global Solutions at CR Arcade two weeks ago. At that time, they had found that employees of the centre were in possession of credit card details of American citizens.
September 21, 2018 2:02 am
Shahu (35), the third person to be arrested, not only purchased the data of the US nationals, but also allegedly converted gift cards taken from the Americans into cash.
August 01, 2018 2:50 am
According to police, the complainant, a housewife from Shil-Daighar was cheated by the accused of Rs 4 lakh when she approached the police.
March 20, 2018 9:48 pm
A legislation has been introduced in the Congress that would require call centre employees in countries like India to disclose their location and give customers the right to ask to transfer their call to a service agent in the US.
November 29, 2017 1:12 am
The accused were produced in a local court and remanded in police custody till December 2.
September 20, 2015 3:22 am
Telecom customers have long complained of poor customer service with staff unable to sort out basic problems.
December 09, 2014 1:46 am
India’s BPO industry employs over 10 lakh people and contributes to around 25 per cent of the total IT/ITeS exports revenue from the country.
August 11, 2013 11:21 pm
Ahead of Independence Day,a look at the new entrants to this growing stratum.