Investigators also found that there were usually around 15 people working in eight-hour shifts at the tiny centre. They would call up aspirants promising them jobs at well-known companies and then ask them to make payments as processing fees or as other charges.
A police team from the Kashi Mira police station had raided the premises of Nichel Global Solutions at CR Arcade two weeks ago. At that time, they had found that employees of the centre were in possession of credit card details of American citizens.
A legislation has been introduced in the Congress that would require call centre employees in countries like India to disclose their location and give customers the right to ask to transfer their call to a service agent in the US.