Barack Obama signs bill to improve US crisis hotline

The legislation signed Monday comes after federal investigators substantiated allegations that some calls went into a voicemail system and that some veterans didn't get immediate assistance.

By: AP | Washington | Published:November 29, 2016 8:08 am
barack obama, donald trump, white house staffers, barack obama on trump, obama on trump, obama on trump win, obama trump win, trump win apocalypse, world news US President Barack Obama. (File/AP Photo)

President Barack Obama has signed into law a bill that seeks to ensure all telephone calls and other communications delivered through a Department of Veterans Affairs’ crisis line get answered in a timely manner by a qualified person.

The legislation signed Monday comes after federal investigators substantiated allegations that some calls went into a voicemail system and that some veterans didn’t get immediate assistance.

The bill creates a quality assurance process. It requires the VA to develop a plan to ensure any communication to the crisis line or a backup center is quickly handled by someone in accordance with guidance established by the American Association of Suicidology.

Rep. David Young, R-Iowa, the bill’s sponsor, says those who sacrificed in defense of “our freedoms” deserve the best mental health care possible.