United Airlines cancels Indian-origin man’s ticket for filming altercation

37-year-old Navang Oza posted a video on Twitter where he claimed he was denied entry on a flight to the West Coast once he began recording the ordeal on his phone.

By: Express Web Desk | Los Angeles | Published: May 11, 2017 8:19 pm
United Airlines, United airlines controversy, United Airlines new controversy, Navang Oza, Indian American United airlines Navang Oza. (Source: Facebook)

In yet another incident that brought some more bad press for United Airlines, an Indian-origin man claimed that the airline cancelled his flight reservation in US just because he filmed one of their employee during an altercation. 37-year-old Navang Oza posted a video on Twitter where he claimed he was denied entry on a flight to the West Coast once he began recording the ordeal on his phone. According to KNTV, Oza was quoted as saying he was checking in on Monday for a flight home to San Francisco from New Orleans when he complained to a United Airlines employee about being charged $300 for his luggage, adding that he had paid $125 to check the same bag during the first leg of his trip.

After he couldn’t get any explanation behind cancellation, taking a leaf out of past events Oza decided to film the dispute and post on social media. A disgruntled Oza posted an unedited clip of the interaction with the ticket counter worker in New Orleans. The video clip starts with the airline employee pointing a finger at him, saying, “You did not have my permission to videotape”. Then she directs an agent to her left to cancel his reservation. “I want to know why,” Oza asks.


To this the agent replies, “Because you did not have my permission,” she said. “I was shocked because I didn’t know she had the right to cancel my flight because I started recording,” he said. Almost a minute later, the airline employee is seen recording Oza saying, “I’ll do the same thing.” After the brief duel, Oza said the employee eventually called airport police. Once the police officer arrived, Oza was recording the incident when he asked, “Can I at least keep this recording?” The officer replied, “Sir, you have the right to do whatever you want; it’s a public space”.

The California resident ultimately re-booked his flight on a different airline. Meanwhile, United Airlines told the news station that it was investigating the incident. “The video does not reflect the positive customer experience we strive to offer, and for that we apologise. We are reviewing this situation, including talking with Mr Oza and our employees to better understand what happened,” the airline said in a statement.

United has courted a slew of controversies in recent weeks, including the removal of passenger David Dao, who had sustained injuries from being dragged off an overbooked flight.

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  1. S
    Shikharesh Bhattacharya
    May 12, 2017 at 7:13 am
    United Airline's operating license should be revoked immediately. The working staff of the company should be sent back to school for a lesson in mannerism.
    1. P
      May 11, 2017 at 11:17 pm
      Stop guju doing illegal stuff, it's not gujerat or india where you do baniagiri and har common man. What say Ambania patels.
      1. I
        May 12, 2017 at 1:42 am
        Dear Pat Gadha - nothing illegal about recording in USA in public places. As the news said, the cop confirmed it. Was it your Gujju biological father that told you it was illegal? I am impressed that you know USA is not Gujarat. Do you know anything more?
      2. G
        Girish Rao
        May 11, 2017 at 9:51 pm
        United airlines one which needs best to be avoided in one trip they dela me for a day and on return they just lost my baggage.
        1. G
          May 12, 2017 at 4:32 am
          you Know guys In our Modern Society Elitists and Rich are the only who are going to be treated right no matter its london Dubai Mumbai Shanghai New York or Paris .as a commoner you will be treated like someone disposable, i Guarantee if you were Flying First Cl or a Key Member you will get visitation to their Club One employee will carry your bag to the gate and Board you,in many airports there are Elite Lounges You pay a tonne of Money you get hassle free TSA security taken on a Private Limo to the Gate and get all the Smooching from airline Globally,Thats what is happening within modern society MONEY TALKS!!! Talk about choices There is No or very little for The Common Man.With Monopolies Building Globally in all sectors What Choice do you have Walk or Drive to your 1000 or 3000 or 4000 mile destination.Just Be quite and Suck it up.Its a World of the RICH for the RICH and by the RICH rest of us Shut up and Go to the Back of the BUS!!!!
        2. U
          May 11, 2017 at 9:30 pm
          Rude and nasty staff and air hostesses. No finesse in their in flight and on ground service.