British PM Theresa May calls on British Airways to fix IT system, compensate customers

The prime minister asked British Airways to compensate the thousands of passengers who were left stranded over the weekend.

By: Reuters | London | Published:May 30, 2017 8:43 pm
british airways, british airways flights, theresa may Prime Minister Theresa May asked the Airways to compensate the thousands of passengers who were left stranded over the weekend.(Reuters photo)

Prime Minister Theresa May called on British Airways to compensate the thousands of passengers who were left stranded over the weekend by an IT failure and to deliver the service that customers expect of the country’s flagship carrier.

BA was forced to cancel all flights from London’s Heathrow, Europe’s busiest airport, and Gatwick on Saturday after it said a power surge knocked out its computer systems, disrupting its global flight operations, call centres and website.

“It’s important that of course British Airways has a compensation scheme … for people who were travelling,” May told an election campaign event in central England on Tuesday. “It is up to them to sort their IT out and to ensure that they’re able to provide the services that people expect them to provide as British Airways.”

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