British Airways IT outage caused by contractor who switched off power: Report

British Airways had to cancel all flights from London's Heathrow and Gatwick airports last Saturday.

By: Reuters | London | Published:June 2, 2017 2:13 pm
british airways, british airways flights cancelled, british airways IT crash BA had to cancel all flights from London’s Heathrow and Gatwick airports last Saturday.

A contractor doing maintenance work at a British Airways data centre inadvertently switched off the power supply, knocking out the airline’s computer systems and leaving 75,000 people stranded last weekend, the Times newspaper reported on Friday.

Quoting a BA source, the newspaper said the power supply unit that sparked the IT failure was working perfectly but was accidentally shut down by a worker. An investigation into the power outage is likely to focus on human error rather than any equipment failure, it said.

BA had to cancel all flights from London’s Heathrow and Gatwick airports last Saturday. It blamed a power surge that knocked out its computer system, disrupting flight operations, call centres and its website.

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  1. P
    P.R.Koduri
    Jun 2, 2017 at 7:21 pm
    The news sources keep mentioning about "data Center" without a word about the location of the data center! Very shy indeed!
    Reply
    1. N
      Navin P
      Jun 2, 2017 at 3:53 pm
      It is so convenient for people to criticize India, China, when something goes wrong in European countries, be it technology or anything else, First blame the countries and when the mistake is found to have happened in their own country by one of their own people , Its Human error, mistakes happen. Its as though Indian and Chinese people deliberately make mistakes. European countries should not forget that they used these countries and south america as their Guinea pig to test all their tech and genetically modified food products.
      Reply
      1. S
        sillyrogers
        Jun 2, 2017 at 4:56 pm
        Hold your horses Navin, not sure yet if that "contractor" engineer was a european national or asian or specifically even an Indian. Whatever it turns out to be, best handled with a pinch of salt. Cheers.
        Reply