If you’ve watched the film Neerja, that will be the first image that’ll flash on your mind after you read the story.
On Friday, March 4, a journalist was travelling from Mumbai to Thiruvananthapuram on an Air India flight. Right in front of him sat a family of four — husband, wife, their daughter and son. The son, 10, was apparently mentally-challenged, wrote the journalist Anant Rangaswamy on Facebook.
The boy had spilled his lunch on the aisle. It was then that the head of the cabin crew, later identified as Anita Singh, came running to see if “he was OK. She calmed him down. Next, she told her colleague to carry on with the service. Ms. Singh then quickly brought another meal for the boy.” She kept checking throughout if the boy was okay.
After the flight landed, Rangaswamy complimented Singh for her service.
“Why do I post this? Because Ms. Singh needs to know that she is appreciated. Will someone who knows someone who knows someone in Air India makes sure she gets the message?” he wrote at the end of his post.
Thanks to the power of social media, the post reached Air India, and the airline honoured Singh for her inspiring service.
— Air India (@airindiain) March 7, 2016