This ‘single lady’s’ Facebook post on not being allowed to stay in Hyderabad hotel goes viral

Thespian Nupur Saraswat was denied a stay at the Hotel Deccan Erragadda in Hyderabad, after she had a confirmed booking through Goibibo.

By: Trends Desk | New Delhi | Published: June 25, 2017 3:53 pm
single lady denied hotel hyderabad, nuper saraswat, two sanskari girls, goibibo, indian express, indian express news “I am just looking out for all my sisters who solo travel in the future”, tweeted Nupur Saraswat, in a series of tweets to Goibibo on the incident. She was later shifted to another hotel, refunded and upgraded because of the harassment she went through.

We’ve heard of single men not being allowed in night clubs. We’ve also read about single people (both men and women) facing trouble while looking for a place to stay in a couple of India’s metro cities. But this Hyderabad hotel seems to have taken things a bit further and has a policy that doesn’t only not allow unmarried couples, but also single women. And unfortunately for Singapore-based thespian Nupur Saraswat, this fact came as a rude shock to her as she was trying to check into the hotel, which she had already booked through travel booking site Goibibo.

Saraswat recounts her harrowing experience in a post on June 24:

So, I am standing outside a hotel in Hyderabad which didn’t let me stay because they realized I was a “single lady” even after confirming the online booking. Yup, massive bag in hand, gross from the journey – just standing outside the hotel. Somehow they decided I was safer on the streets than in the hotel.
Funny huh, how patriarchy works?

The post immediately went viral, and within hours it had been shared and liked thousands of times. She even posted a series of tweets on Twitter, recounting her experience and complaining to the booking service. The hotel in question is the Hotel Deccan Erragadda, and Goibibo had confirmed Saraswat’s booking despite her filling in the details for a single-occupancy, female traveller.


This is her Twitter thread.



When asked in one of the comments to her post, she even posted the Hotel Policies page as a response.


Taking note of her complaint, the Goibibo gave Saraswat a refund, a complimentary upgrade to a different hotel and – according to a note on their website – “de-listed the Hotel Deccan Erragadda from our platform pending the investigation. We are taking up with local authorities/ police and hotel management for the rationale behind such policies.”

The hotel, in an email to Goibibo, said their policy was apparently in accordance to “police interaction”, as the area was apparently not “right” for single women.

As a follow up, Saraswat too addressed those concerned with her Hyderabad saga with a social media update.


Well, Saraswat – who is in India with her production Two Sanskari Girls, a spoken-word tale of two women from opposite sides of the world, told through theatrical poetry, song and movement – certainly seems to have shaken things up in the travel space for single women in a positive way for sure. Raising the concern for all solo women travellers, her action has now hopefully led to a policy change for the better.


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  1. Raghu VS
    Jun 26, 2017 at 9:54 am
    Can't she read the policy of hotel before booking a room. Why the create a nonsense when she failed to see their policy. As a business it's their wish if they welcome a single female guest or not. We guys never cried foul when we aren't allowed single into pubs but females were allowed entry. People keep saying it again and again to read the policy before placing an order, be it a hotel or playstore or some XYZ. I feel bad for all the people supporting this post of pure nonsense while there are so many other things to support for. Grow up guys... If it's a female who post something don't just keep sharing n liking it... Use common sense before clicking those buttons....
    1. Rahul Desai
      Jun 26, 2017 at 10:29 am
      Did you read the post in full? She clearly said all that information was taken up front by goibibo BEFORE she booked. Here, read this: 'Goibibo had confirmed Saraswat’s booking despite her filling in the details for a single-occupancy, female traveller' So maybe instead of trying to change the topic, you can learn to read in full and not project your own unrelated frustrations onto this subject
      1. Raghu VS
        Jun 26, 2017 at 12:40 pm
        May be you need to learn and understand what is written in the post.... Why rant on the hotel if the booking is taken by goibibo. That's what I said, don't be blinded and just sort when there's a female posting something..
        1. Raghu VS
          Jun 26, 2017 at 12:42 pm
          Booking in a hotel without reading the policy is her mistake in the 1st place... That's it, no need to blame anyone.
          1. P
            Jun 26, 2017 at 8:43 pm
            My dear rahul desai Is your answer same when your mother standing outside a hotel in same way.yes its purely hotels mistake not saying it doesn't allow single females to go ibibo when they link. U said study rules .they just said internal policyWhat the can u understand by word police policy.yes me too a woman hater but we should not talk on every cant blame when they r hurted and when they r treamendeous. It just shows your only hatism and immatured my child go and play outside with ur little freinds. Not in social sies
        2. S
          Jun 26, 2017 at 5:52 am
          While discriminatory, how is it any different from all those places which don't allow single men? If a man were to suffer such a thing and post it online, would it go viral? Would it even be noticed? Or would it taken as the rant of someone who does not get it? While the aggregator should indeed have better filters, why can't the private hotel have whatever policies it wishes to have? - however 'insensitive' and 'discriminatory'? If their policy is clearly stated on the site, why should they be penalised in any manner?
          1. S
            Jun 25, 2017 at 8:37 pm
            For all the talk of Hyderabad being a mordern city, what shameful display of ignorance and backwardness. And coming from Singapore, she must be in a state of shock ! Ladies and gentlemen, this is India for you.
            1. C
              Jun 25, 2017 at 5:35 pm
              Good they have delisted the Hotel and it is for the others not to stay there and ask other friends to do the same. Shame on you Hotel guys.Lady you have done the right thing and hope others too would follow you in such circumstances. Jaihind
              1. SHAKTI KUMAR JAIN
                Jun 25, 2017 at 5:08 pm
                Government should take stern action to cancel the license of such an unprofessional hotel, that does not accept online bookings. Expose the name of the hotel too, so that the people may not book it. s: npadoctor
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