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Guy tweets to IndiGo about misplaced luggage; ‘Glad to hear that’ replies the airline!


By: Trends Desk | Kolkata | Updated: May 3, 2017 9:17 pm
indigo, indigo airlines, indigo airlines twitter, indigo twitter wrong reply, indogo twotter funny reply, indigo twitter automated reply, indigo misplaced luggage complaint, viral photo, viral news, trending news, latest news, indian express Technology can make a job easy, but not always right!

We all know about automated replies as well as textbook ones, but sometimes those can be quite inappropriate and cause a lot of embarrassment for the organisation. A similar incident happened when an airline passenger flying with IndiGo complained on Twitter about his luggage been misplaced. Thanks to what can only be explained as either an automated reply or someone who just has no idea of what sarcasm means, the domestic carrier’s handle posted the following response, “Glad to hear that”!

A reply, you certainly don’t want a perplexed and angry passenger to hear, right?

Twitter user Roshan Agarwal was flying down to Calcutta by IndiGo airlines on April 29, however, his luggage was sent to Hyderabad. He took to Twitter to complain about the incident and wrote, “@IndiGo6E Thank you for sending my baggage to Hyd and flying me to Calcutta at the same time. Brilliant service. #DieIndigo”.

Soon, within few minutes there was a reply from the carrier’s Twitter handle, and it was hilarious. Irked by the insensitivity, the passenger further wrote, “How dumb can you be?”

Though realising the mistake the domestic carrier company deleted the erroneous tweet, but thanks to active Twitter users, its screenshots have now gone viral. Not just on Twitter, but over the past two days, Agarwal’s Twitter thread with IndiGo airlines has been widely circulated on WhatsApp as well.

Netizens felt for Agarwal’s trouble but could not stop laughing on the response. While few suggested that it calls for a free ticket for their “sarcastic reply”, someone also noted that thankfully he was not thrashed, with obvious reference to the incident on United Airlines last month.

Check out some of the reactions here:

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  1. E
    Eswara Rao Nandam
    Nov 7, 2017 at 11:24 pm
    I have already told when a Minsiter of Andhra Pradesh has been insulted and after PV Sindhu has been insulted, pasting it again "Indigo staff whether they are ground staff or inflight crew they misbehave with passengers especially with South Indians. They think they are above all. They don''t know meaning for respect, courteous etc. Have stopped using Indigo services already. One or other day they fly with one door open and they understand what is safety!'
    1. P
      Sep 4, 2017 at 10:40 am
      IndiGo6E do you train your employees to rip off your passengers and misguide them. #AdityaGhosh6E— Prachi Bisht ( prachi_bisht) September 4, 2017
      1. H
        H S Shenoy
        May 4, 2017 at 8:45 am
        Indigo is the worst airlines in terms of its human element. Event the their crew has been trained to render pretended customer service. There is no human element. Once in Bangalore airport despite bad weather they boarded passengers made sit in the aircraft for 1 hour 40 minutes. I have gone through several bad experiences . I only hope their true colours will be revealed one day.
        1. R
          May 4, 2017 at 12:06 pm
          Do you realize what a miracle flying is you dumb oaf. 1 hour 40 minutes wait to get on a magical tube that will shoot your through the f'ing air to your destination. How en led are you? This journey would have taken you 3 days riding on your donkey that needs to be fed and s all over the place. And waiting , while seated, in an air conditioned cabin, with people tending to your insufferable demands is a bad experience? GROW UP!