TRAI recommends limit on pre-launch subscriber numbers, testing period

Telecom regulator TRAI says that it will not allow mobile service providers to offer subscriptions before launching their services, like Reliance Jio did last September.

By: PTI | New Delhi | Published: December 5, 2017 5:13 pm
Telecom regulator TRAI says that it will not allow mobile service providers to offer subscriptions before launching their services, like Reliance Jio did last September. TRAI has suggested that while an operator should be allowed to enroll test subscribers, there should be defined limits both in terms of number of test subscribers in a service area and also duration of the test phase. (File Photo)

Regulator TRAI today recommended rules of network testing before an operator commercially launches mobile services, proposing clear limits on number of trial subscribers to be on-boarded and a 90-day period for the test phase. The issue of dos and dont’s for network testing had stirred up a storm in the industry after Reliance Jio amassed over 1.5 million users even before commercial launch of its services in early September last year.

The established operators had at that time cried foul and charged the newcomer with offering full-fledged mobile
connection loaded with freebies in the guise of a trial launch. The incumbent operators had also demanded that the rules of such trial service be clearly spelt out. In the recommendations it issued, the Telecom Regulatory Authority of India (TRAI) has suggested that while an operator should be allowed to enroll test subscribers, there should be defined limits both in terms of number of test subscribers in a service area and also duration of the test phase (90 days but extendable on valid grounds).

“There should be a limit of 90 days on the test phase involving test subscribers. However, if the TSP (telecom
service provider) fails to conclude network testing due to valid reasons, it may make a representation to the licensor, seeking additional time for network testing giving detailed justification, which may be decided by the licensor on case to case basis,” it said.

The sector regulator has also proposed capping the number of test subscribers to 5 per cent of installed network capacity for a service area, also called a telecom circle. For this, the “service provider will submit the detailed capacity calculations of the network to Department of Telecom and TRAI at least 15 days before commencing enrollment of test subscribers,” it said. An operator should be required to give prior intimation to the government and the regulator at least a fortnight before commencing the enrollment of test subscribers, TRAI has said in its latest recommendations.

TRAI, Reliance Jio, mobile operators, telecom service providers, pre-launch mobile subscriptions, test subscribers, full-fledged mobile services, usage based charges, Department of Telecom, call records, mobile connectivity The issue of dos and dont’s for network testing had stirred up a storm in the industry after Reliance Jio amassed over 1.5 million users even before commercial launch of its services in early September last year. (File Photo)

Number porting facility should not be extended to network in the test period, it said, adding that operators should also transparently inform subscribers about the scope of services that will be offered in the trial phase as also the possibility of sub-optimal level of network performance. As per the rules proposed by TRAI, telcos would also have to inform their test subscribers about likely date of commercial launch, and waiver of all charges (fixed charge or usage based charge) during the test phase.

They would also have to inform subscribers that the port out facility would not be available till the services are
commercially launched. The telecom watchdog has also stated that all licensing provisions related to security and privacy, including ensuring verification of every customer before enrolment, protection and privacy of communication, maintaining call record and lawful interception and monitoring will also have to be met by the operator.

“It is important that all applicable systems are tested before commencement of commercial service,” TRAI said,
outlining its views on ‘Network Testing before Commercial Launch of Services’. At present, there is no defined time period for network testing before commercial launch of services by licensees. Following the firestorm of controversy over network testing, DoT had sought TRAI’s recommendations on the issue including enrollment of customers for testing, duration of testing period, following which the regulator initiated the consultation process in May this year.

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