Telecos question the call drop test results of TRAI

The operators argued that Trai's data do not portray the actual performance of their networks.

New Delhi | Published:February 6, 2016 5:25 pm
call drops, trai, telecom regulatory authority of India, call drop test, call drop results, telecom, mobile operators, call drops Delhi, technology, technology news As per the test report, none of telecom operators showed improvement in call drops in Mumbai, Pune and Bhubaneswar.

Disputing Trai’s data that found mobile operators having failed on call-drop tests, the companies today said their figures tell an opposite story and asked the telecom regulator to withdraw its test reports.

The operators argued that Trai’s data, which were published on the regulator’s website yesterday, do not portray the actual performance of their networks and there was a wide divergence between the results of the tests done by them and those by the regulator. Questioning the findings of the audit on call drops done at the behest of Trai, the telecom players, through industry bodies COAI and AUSPI, have justified their position, saying their own drive test reports are at odds with the regulator’s.

According to the Telecom Regulatory Authority of India (Trai), most telecom operators, including state-run MTNL, failed random drive tests conducted by it to check quality of their network and services as part of its efforts to rein in the call drop menace.

As per the test report, none of telecom operators showed improvement in call drops in Mumbai, Pune and Bhubaneswar. The operators contended that the results put up on the website do not provide the actual picture as results of the quality of service (QoS) parameters varied. “This is despite the fact that tests were conducted on
the same routes and using the same methodology as adopted by the Trai-appointed agencies,” the letter said.

The letter further said even though its member operators’ comments, along with drive test reports depicting the contrary results, have been published on the website, these do not find any mention in the reports of the agencies appointed by Trai, which “gives out a wrong impression to the public”.

On their part, the operators have asked for drive test logs and other details from the regulator, but so far Trai has not obliged. “It is disappointing that instead of providing the logs to telecom service providers, Trai has chosen to publish our request to provide the logs. This method of publishing unratified drive test reports and operator comments alongside is misleading, incorrect and misrepresentative of actual performance of QoS parameters of the member operators’ network,” the letter said.

It added that this will only lead to confusion resulting in “wrong perception” and may hurt the brand image of mobile operators.

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  1. G
    gspal
    Feb 7, 2016 at 8:03 pm
    I am from Lucknow, U.P. East. For the last three days there have been heavy calls drops by Vodo with their signal strength falling to zero when there tower is hardly 100 meters away. After we cut the line the signal strength appears full on the mobile, but as soon as I make the call the signal strength starts dropping.
    Reply
  2. P
    Partha Basu
    Mar 25, 2016 at 2:59 pm
    Dear Mr Ravi Shankar Prasad, I strongly agree with the view of all metro pengers, that all of us would have faced difficulty in either receiving or making an outgoing call while travelling in the Delhi metro and this applies to any metro route and wherever one travels. After speaking to the customer service of different providers, all service providers told us that the Govt of India, has not given them permission to erect mobile BTS towers near and around the metro tracks and stations. The telcos also mentioned through their call centres that the Govt did not give them the permission to install boosters inside metro compartments, which, if allowed, would always provide full and strong signal strength to all pengers always. As a responsible citizen of Delhi, I would like to draw your kind attention to look into this case as lakhs of pengers travel in the metro daily and it is the duty and responsibility of the Govt of India, in ociation with TRAI and the telecom operators to resolve this issue. Mobiles are meant to be used while on the move. So, if someone says, that the calls get dropped since you are talking while travelling in a car or in the metro, it seems a lame excuse. Moreover, many students study from their mobile phones by using internet while travelling in the Delhi metro. If networks drops frequently how will students study? Banking or any online transaction becomes a problem as the 3g signal disappears and then complete audio becomes mute before a call drop. All Citizens of India, make payment to our respective mobile network companies so that we get services wherever we travel. However, even after paying money, we do not get the requisite services. I request Mr Ravi Shankar Prasad and TRAI to please look into this case with outmost sincerity. Regards, Partha Basu New Delhi
    Reply