Hours after Airtel announced that it was ready to offer more points of interconnection (PoI) to the new telecom service provider, Reliance Jio Infocomm Limited welcomed the move on Tuesday night. However, the release said RJIL hopes that “Airtel as well as other incumbent operators will enhance the PoI’s sufficient to meet their license obligation” with immediate effect and maintain the same.
RJIL claimed it has been writing regularly to Airtel and other operators for interconnection capacity, highlighting the urgency of the requirement and the impact on Quality of Service parameters. “However, no action was taken for the last several weeks, resulting in non-compliance of TRAI regulation on quality of service which mandates that POI congestion should not affect more than 1 call in every 200 calls made.”
The RJIL release said the situation has deteriorated significantly in the last few weeks, with over 75 calls failing out of every 100 call attempts. The Reliance Jio services were opened up to everyone from September 1 and will be free till the end of this year. “In last 10 days alone, over 22 crore calls have failed on the Airtel network, while 52 crore calls have failed cumulatively on the networks of the three incumbent operators — Airtel, Vodafone India Ltd and Idea Cellular Ltd, the RJIL release claimed. It claimed the benefits of its “superior voice technology” and free voice calls offer have been denied to Indian customers due to the POI congestion.
The release said RJIL’s outgoing traffic is less than 2 calls per customer per hour which requires only a reasonable number of POIs and hence can’t be called a “Tsunami of traffic” as the incumbent operators are calling it.