Ringing Bells Freedom 251: PayUBiz holding on to payments due to surge of queries

Ringing Bells says it won't take money from PayUBiz for Freedom 251 until it delivers the phones, but PayUBiz has a slightly different take on the issue.

Written by Shruti Dhapola | New Delhi | Updated: February 29, 2016 12:37 pm
Ringing Bells Freedom 251, Ringing Bells Freedom 251 booking, Freedom Mobile,Ringing Bells, Freedom 251 price, Freedom 251 specs, Freedom 251 delivery, Freedom 251 delivery, technology, technology news Ringing Bells says it won’t take money from PayUBiz for Freedom 251 until it delivers the phones, but PayUBiz has a slightly different take on the issue.

Ringing Bells Freedom 251 bookings have officially been stopped by the company, which claims to have gotten orders worth Rs 1.75 crores via the website freedom251.com. It has also claimed that it won’t actually be taking the payment from the payment gateway facilitator PayUBiz, until it gives proof of delivery.

However, PayUBiz has also issued a statement on the Ringing Bells Freedom 251, saying it has taken a cautious stance only due to the surge of queries being received over Freedom 251.

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Must Read: Freedom 251 has a price of Rs 251: Here’s what we know

In a statement issued by a company spokesperson, PayUBiz said, “As a leading payment solution company, we are cognizant of both our merchants and buyers. With a surge in number of queries received for Freedom 251 during last few days, we are cautious towards the payments being made by buyers to buy Freedom 251. As a responsible payment solution company, we have ensured that the buyer’s money remains safe with us and gets released to the merchant once the product is dispatched. In case the merchant is not able to fulfil the huge demand they have received, we will work with merchant to return the money to buyers.”

In short, PayUBiz’s statement makes it appear that it is holding on to the money, seeing the huge amount of orders placed for the statement, and will only release the money, once the products are dispatched. There’s no word about proof of delivery as Ringing Bells has claimed.

Ringing Bells had said in its own statement regarding the payments,”We have delivered Rs 1.7 crores worth of phones so far. In addition, PayU [Payment Gateway] has received Rs 1.75 crores against our Handset On-Line Bookings of Phase 1 and here, as we have committed, we will claim our money only after we complete delivery on Feb 25, 2016 and after we submit Proof of Delivery.”

Ringing Bells made it appear that it was not claiming the money till the deliveries were done; but the PayUBiz statement indicates that they have gone for a more cautious approach to the whole scenario.

Also Read: Freedom 251: Glitz, glamour and disbelief at the wedding of a launch event

Payments issue aside, there are still several reasons to worry for customers waiting for the Freedom 251. If the phone does get delivered but doesn’t live up to expectations, it’s not clear what will happen to refunds or replacements. The shipping policy page says that if the product delivered is damaged, customers can apply for refunds or replacements, but doesn’t explain how.

Yes there’s a customer care help-line, but the only message playing on that is that bookings are closed for Freedom 251, and customers should go to the website to check for more details. There’s no in-call menu for now, where users can press a different number to say register a complaint.

Ringing Bells claims it will deliver the first batch of deliveries for Freedom 251 by February 25, if you go by the statement. How that’s going to happen, considering the company is still giving out prototypes of an Adcom device is another matter.

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  1. D
    DIGVIJAY SINGH
    Feb 26, 2016 at 1:52 pm
    I have needed this phone
    Reply
    1. N
      nityananda garai
      Feb 23, 2016 at 4:21 pm
      I booked one piece but could not get it as payment could not be done buy the cheating company"Ringing Bells".
      Reply
      1. M
        md jabbar
        Feb 24, 2016 at 6:00 am
        I really want that phone My no 9848199197 Telangana hyderabad 500053
        Reply
        1. J
          Jagannath majhi
          Feb 24, 2016 at 6:51 am
          I didn't received any mail....
          Reply
          1. S
            Samina khanum
            Feb 26, 2016 at 5:06 am
            Need a latest 251 freedom mobile need a form for registration
            Reply
            1. S
              Shahina shaikh
              Feb 24, 2016 at 8:03 am
              I want this mobile I'll pay 251
              Reply
              1. S
                Sivakumar
                Feb 24, 2016 at 11:58 am
                I am very happy its a very good offer
                Reply
                1. S
                  Sksaidhababu
                  Feb 27, 2016 at 12:20 pm
                  Super mobile
                  Reply
                  1. A
                    Abdulla Rahil
                    Feb 24, 2016 at 11:47 am
                    freedom mobile is very nice
                    Reply
                    1. A
                      abhinav raj
                      Feb 24, 2016 at 2:45 pm
                      The email is not coming plzz help
                      Reply
                      1. M
                        mohammad
                        Feb 24, 2016 at 8:28 am
                        i want this mobile how i buy mobile
                        Reply
                        1. K
                          karthik
                          Feb 23, 2016 at 7:49 pm
                          I believe this entire Freedom 251 frenzy is a big scam. Here's why - What do you think?
                          Reply
                          1. A
                            Ajay kumar
                            Feb 24, 2016 at 4:47 pm
                            I booked frfreedom 251 phone but not received email of payment ...please tell me how to payment?
                            Reply
                            1. M
                              my order
                              Feb 25, 2016 at 2:05 pm
                              My order has been successfully placed But not yet received the payment link in mail Plz send the payment link to my mail id
                              Reply
                              1. M
                                my order
                                Feb 25, 2016 at 2:07 pm
                                My order has been successfully placed But not yet received the payment link in mail Plz send the payment link to my mail id,,
                                Reply
                                1. A
                                  ammu
                                  Feb 24, 2016 at 7:26 am
                                  AMMU heja chokdi pooja auto garage no 9099251843
                                  Reply
                                  1. A
                                    ANUP KR
                                    Feb 25, 2016 at 2:44 pm
                                    My order has been successfully placed But not yet received the payment link in mail Plz send the payment link to my mail id
                                    Reply
                                    1. M
                                      murthy
                                      Feb 24, 2016 at 8:49 am
                                      Dear All, I couldnot yet received any mail of confirmation as told during my booking order form to my email id. why? and when can i expect it?
                                      Reply
                                      1. R
                                        Ravindra Pawar
                                        Feb 28, 2016 at 4:19 pm
                                        My order has been successfullay placed but I don't received in payment link please sent the payment link at my email id- fdm145585834927482
                                        Reply
                                        1. A
                                          Arivazhagan.S
                                          Feb 24, 2016 at 10:28 am
                                          I want two mobiles
                                          Reply
                                          1. V
                                            V.Arunkumar
                                            Feb 25, 2016 at 7:11 am
                                            BC agamudyear
                                            Reply
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