Oppo says ‘miscommunication’ behind Punjab Services team letter, issue resolved

The resignation letter shared on social media highlighted alleged ill-treatment by Oppo officials and claimed some of them were disrespectful towards India and held derogatory views towards Indians. However, Oppo has said the issue has been resolved, and the company respects India.

By: Tech Desk | New Delhi | Updated: July 20, 2017 4:24 pm
OPPO, Oppo Mobiles, Oppo Punjab Services resigns, Oppo Mass resignation, Oppo Punjab services team resigns, Oppo Indians beggars remark, Oppo India controversy, Oppo India disrespect Oppo Punjab services team manager said no one in his team has written such a letter or signed it.

A purported resignation letter, implying that all employees of the Punjab services team of Chinese smartphone Oppo Mobiles have resigned over an ‘Indians are beggars’ remark, has been trashed by those named in the letter. Arun Sharma, a services team manager named in the said letter which has  been doing the rounds on social media since July 16,  told indianexpress.com that no one in his team has resigned.

Denying that anyone from his team has signed such a letter, Sharma said: “We are looking who has done this and will initiate suitable action.” Speaking on the phone, he however refused to clarify if the signatures in the letter were genuine. “We are not authorised to speak on such matters,” he said.

However, OPPO mobiles has issued an official statement to indianexpress.com, indicating that there was indeed some trouble at the Punjab. The statement from OPPO states, “We at OPPO India are aware of the recent report related to our Punjab Service team on July 15 and it had been resolved on July 16. The whole issue was due to the miscommunication between the two parties. The service team was upset over the manager being asked to tender his resignation because of inadequate work performance after several formal warnings for the same. But later, a consensus was reached and the concerned service team is continuing to work with us. OPPO has deep respect for India, its culture and our employees. We will try our best to avoid misunderstandings due to any form of miscommunication in the future.”

The resignation letter shared on social media highlighted alleged ill-treatment by Oppo officials and claimed some of them were disrespectful towards India and held derogatory views towards Indians. Copies of this letter, addressed to the HR department on July 15,  reads thus:

“We are OPPO Service Team Punjab & here we are resigning whole service team because our HODs is making pressure to our Service Manager Mr. Arun Sharma to resign, & by wrong pressure. He (does not refer to Sharma but a different Manager) always disrespect our India Country & our culture,  As per him we Indian only work for Money, & we are not having any dignity & self respect.

He always makes us unnecessary penalty & wrong commitment. He make us to work till late night & if we miss any report he create penalty. When some employee asks for salary increment, he says Indian are baggers always asking for money.

There are a lot of other reasons too, but this kind of hitlership is not accepted any stage of private sector. So kindly accept our resignation.” (Sic)

Regards, Service Team (Oppo, Punjab) 

The letter follows with some signatures as well.

Below is the first tweet we could find with a copy of the letter.

In March 2017, work was suspended at OPPO’s Noida Sector 63 assembly unit after it was alleged that the Indian flag was disrespected by the company, when it had sacked an employee. The Indian Express had reported that the Indian flag was allegedly torn and thrown in a dustbin, and the police had then booked a Chinese citizen for the same. Later an FIR under Section 2 of the Prevention of Insults to National Honour Act, 1971 was registered against Suhahu, who was a production manager. OPPO had later fired this employee.

The company had then issued a statement saying investigations had found the incident did take place, and it regretted the same. “OPPO India regrets this unfortunate incident and reaffirms that this is an individual’s behaviour that in no way represents our company’s position. We have zero tolerance for such matters and have taken strict action in terminating the individual and continue working very closely with the authorities on the matter. OPPO has deep respect for India and its culture. OPPO continues to obey the applicable laws and regulations in India and will not tolerate any misconduct,” is what the company had said.

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  1. M
    Mani
    Sep 19, 2017 at 4:23 pm
    I have purchased OPPO A57 on 11th Sep’17 (Attached the Invoice) which is not working fine. I wrote them to get free of cost replacement for this phone under 30 days warranty policy. Below are the issues we are facing with the phone. 1. Phone is heating up like it will burst. It is threat to our life 2. Phone automatically keeps on restarting all the time. 3. If any call comes ringer doesn’t ring. 4. If I have to make an outbound call nothing happens. I tried to put it in Speaker to check if the dialing tone is there but no use. No dialing tone. I have to try 3-4 times before it get connected. I have tried changing the SIM as well. I have tried telephonic customer care. They have advised few steps but no use. I am holding the company liable for any causality happens due this device. I have not received reply from company officials Regards, Mani Chopra
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    1. T
      true
      Jul 20, 2017 at 7:54 pm
      Very proud of oppo punjab team's mastery of the english language.
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      1. P
        Proud Indian
        Jul 20, 2017 at 4:52 pm
        Ban Oppo, Redmi, Vivio, Etc. DIRECT CHINESE Products. Buy Samsung, LG, SONY, Have some self respect and have some straight spine. What the blo oody is a mobile phone. Cant you live with other b , BESIDES these chinese companies has installed THEIR OWN SOFTWARE for collecting consumer Date. THE BIGGEST MOBILE SOFTWARE CO. OF CHINA IS UNDER MILITARY. Even if you still dont understand I pity you and YOU ARE BORN TO BE SLAVES LIKE MOGHULS, AND BRITISH.
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        1. S
          Smart
          Jul 20, 2017 at 7:18 pm
          Agreed. It's high time Indians rise to the occasion and reject these trash ones from China.
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        2. D
          Divakar
          Jul 20, 2017 at 4:06 pm
          “The letter says, “As per him (HOD) we Indian only work for Money” Somebody should ask HOD if the employees do not work for money, should they work for getting an opportunity to have a close encounter with wifey?
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