Freedom 251: Call-centre alleges fraud by Ringing Bells; company denies charge

Cyfuture claims that it is a vendor of Ringing Bells, and alleges that the smartphone company has not fulfilled payments due to them.

Written by Shruti Dhapola | Updated: February 29, 2016 12:37 pm
Ringing Bells, Ringing Bells Fraud, Ringing Bells Fraud case, Ringing Bells Freedom 251, Freedom 251 mobile, Freedom 251 booking, Freedom 251 mobile booking, technology, technology news Ringing Bells could face an alleged case of fraud and cheating from BPO company Cyfuture.

Ringing Bells, the manufacturer of Freedom 251 dubbed as the world’s cheapest smartphone, now seems to be facing more trouble. Cyfuture, a provider of data center and business process outsourcing (BPO) services, today announced that it is planning to file a case of cheating and fraud against the company.

Cyfuture claims that it is a vendor of Ringing Bells, and was contracted by the company to provide call-center support for its smartphone brand in India. Cyfuture alleges that Ringing Bells has not fulfilled payments due to them.

Watch our video on Freedom 251 by Ringing Bells 

In a press statement, Cyfuture’s founder and CEO Anuj Bairathi claims they hired more than 100 professionals and made a helpline live in 3 days for Ringing Bells.

“The first few days after the phone was launched, the call-center number received lakhs of calls which were attended and promptly responded to and even Ringing Bells was happy with our services. However, when we started asking for our payments, which were to be made to us on a weekly basis, they started making false allegations and abruptly decided to terminate our services citing unsatisfactory services without adhering to any of the clauses mentioned in the agreement signed between us,” alleges Bairathi.

Bairathi’s statement says that they had been skeptical of Ringing Bells and their business model, but decided to go ahead with the deal in good faith.

Cyfuture claims that allegations of unsatisfactory services being provided to terminate the contract are false and unsubstantiated. The company lists players like IBM, Wipro, ICICI, Aviva, Axis Bank as its clients on its official website.

Watch Video

Also read: Freedom 251 sales: Ringing Bells faces probe from excise, Income Tax dept

Must read: Ringing Bells Freedom 251: PayUBiz holding on to payments due to surge of queries

Cyfuture alleges that they have a lock-in period of 1 year in the contract with Ringing Bells with no termination before a year.

“Also, in the event of termination due to unsatisfactory services, Ringing Bells was to provide us a 30 day notice-period and make all pending payments. In the current scenario, they did not provide any notice period, refused to make our payments and abruptly terminated our services. They are also not taking our calls. We plan to take all necessary legal recourse including filing a police complaint to fight our case, ”Bairathi added in a press statement.

Ringing Bells has also come under scanner of the excise department and Income Tax department. Telecom Minister Ravi Shankar Prasad has also asked DeITY secretary to investigate how the company has priced its smartphone so low.

Ringing Bells responds:

“We completely disagree with the facts shared by Cyfuture BPO. Ringing Bells were receiving 1000s of complaints directly from the consumers that lot of people were not able to get through the helpline number.We had outsourced this job to Cyfuture BPO. Telecom companies confirmed that the helpline was receiving a volume of approx 12 lakh calls per hour.  It came to our knowledge that the BPO  company were not able to handle the traffic. We are looking into the situation to serve our customers better.”

Ringing Bells Agreement

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  1. A
    Abdulbasir
    Feb 29, 2016 at 11:07 am
    Bangalore
    Reply
    1. S
      Satya sundar
      Feb 26, 2016 at 5:30 am
      Latest
      Reply
      1. S
        Satya sundar
        Feb 26, 2016 at 5:31 am
        Satya latest phone
        Reply
        1. G
          Gaurav
          Feb 26, 2016 at 3:03 am
          What else was expected, looks like a scam unless delivered on ground.. You cant ask people to pay for illusions
          Reply
          1. R
            Roger
            Feb 25, 2016 at 6:23 pm
            In you dreams Baby... HA HA HA :)
            Reply
            1. A
              Amresh tiwari
              Feb 26, 2016 at 11:29 am
              Ahfuoiy08'o[]
              Reply
              1. B
                blind bakth
                Feb 26, 2016 at 4:32 am
                Feku gang
                Reply
                1. H
                  HoldingMirror@U
                  Feb 25, 2016 at 5:07 pm
                  These guys will take every one for a ride.
                  Reply
                  1. D
                    devi prasad
                    May 20, 2016 at 12:44 pm
                    hi sir how to mobile
                    Reply
                    1. J
                      John
                      Feb 25, 2016 at 10:18 pm
                      Even my house rent agreement is made on Rs 2000 stamp paper and these people made such huge business agreement on Rs 50 stamp paper!! this shows their autheticity.
                      Reply
                      1. K
                        krushana vamanrao
                        Feb 26, 2016 at 7:54 am
                        plz give me freedom 251 moble handset
                        Reply
                        1. L
                          litan debnath
                          Feb 28, 2016 at 5:03 am
                          frredom 251 moble oder one piec
                          Reply
                          1. V
                            vinay kumar
                            Feb 25, 2016 at 3:25 pm
                            I not get mage of payment on my id iam vinay kumar please help me
                            Reply
                            1. N
                              ninad naresh
                              Feb 29, 2016 at 10:44 am
                              me
                              Reply
                              1. N
                                NILESH HARI
                                Jul 8, 2016 at 7:54 am
                                hi sar lplz
                                Reply
                                1. S
                                  Susanta patra
                                  Feb 28, 2016 at 4:12 am
                                  P d upadhay nagar hangman shawl misc road Anaheim e. Mumbai 400093. Susanta Patra mobile no 8655852802
                                  Reply
                                  1. S
                                    Susanta patra
                                    Feb 28, 2016 at 4:03 am
                                    Susanta patra
                                    Reply
                                    1. R
                                      rakesh
                                      May 20, 2016 at 5:53 am
                                      rakesh ghav dhani kumharan ki1 SIR one phon mughe chaye g 9636326810
                                      Reply
                                      1. R
                                        rejaurrahaman
                                        Feb 25, 2016 at 3:42 pm
                                        Nice
                                        Reply
                                        1. R
                                          Rintu Hique
                                          Feb 26, 2016 at 7:13 pm
                                          Sir...plz give me freedom 251 moble handset n my email
                                          Reply
                                          1. S
                                            Sudharsan
                                            Feb 25, 2016 at 11:49 am
                                            As I told earlier it is going to be a major scam.
                                            Reply
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