As Aircel files for bankruptcy, telecom regulatory body TRAI has issued a directive asking the company to generate Unique Port Code (UPC) to facilitate mobile number portability (MNP). Notably, the company has already shut down its services in Gujarat, Haryana, Himachal Pradesh, Madhya Pradesh, Maharashtra and Uttar Pradesh (West) with other licensed service areas to follow soon. This has led to several connectivity issues on Aircel’s networks such as call drops and more.
Both Aircel prepaid and postpaid users are also facing difficulties in porting their mobile number to other service provider. Telecom Regulatory Authority of India (TRAI) has directed Aircel to generate UPCs which will remain valid till April 15 2018. Additionally, it has also asked the company to not reject any porting-out request of its subscribers. Aircel subscribers looking to port-out their number, here’s what needs to be done:
Aircel prepaid: How to port-out of Aircel’s network
First you will need to send a text message with ‘PORT’, then space which is followed by your 10-digit mobile number to 1900. Next, you will receive a message asking to confirm if you want to port-out. Revert to the message with Yes. Next a message containing the Unique Port Code (UPC) could takes a few hours to arrive.
The next step is to get a new SIM card of the network you want to port to, by visiting the company’s store. For example, if you need to port your Aircel number to Airtel, then visit an Airtel store and get a new SIM card, which will be made available after you submit verification documents, including a copy of Aadhaar card. Address proof and other documents will also be required. Users should go to the subscriber’s website and check for details on documented needed before visiting the store.
Do note that you will also have to submit the UPC received via text at the store. Post submission of UPC and required documents, you will be issued a new SIM with the same number as your Aircel number. You can start using your new SIM once the older Aircel SIM gets deactivated. The deactivation process may take up to a few hours. You will have to call up customer care centre of the operator you want to port-out to, to know details of the procedure, plans, etc.
How to get Aircel Unique Port code UPC, when SMS is not working
Since the Aircel network is not working for many users and there are complaints of users being unable to send an SMS to get UPC code, there is another way of doing this. One users can go to the customer care centre itself and ask for the UPC to be generated along with the relevant documents in order carry out the process.
The second option is to call the Aircel customer care number for your area and this call can be done from any mobile networ. Find the exact mobile number from the Aircel website for your region. Follow the instructions on the IVR. It will ask for your language input first so choose that, then choose Aircel as your network. It will also for the last five digits from your SIM card, this being the Aircel SIM. One you have entered, then you should get the UPC from the company. This can then be used to carry out porting.